From: Addresses allow you to send e-mail on behalf of individuals in your organization or from a marketing/sales alias. You can also send from any user that has been added to Act-On.
From: Addresses are separate from the Envelope From email domain.
Notes:
- You must be an admin user to add new addresses
- From: Addresses should be valid emails (you'll need to access the inbox as part of setup)
- We also suggest using Personalized From Addresses to dynamically send from a contact's sales owner
To create a new From: Address:
- Navigate to Settings > Other Settings > From: Addresses
- Click the Add From: Address button at the bottom of the list
(Only admin users have access to this button) - Enter a Display Name and Email Address (and optionally, fields such as Title, Phone Number, Mobile Number, and Fax Number)
- Click Add Now
- To set this address as the default for your account, click the button in the Default column
- Access the inbox for this email address and click the link in the verification email
Important: If this email address uses a domain that has not yet been used in Act-On, additional technical setup is required. For example, this would apply if you currently send from emails ending in @company.com but want to add person@mycompany.net.
Once you've added the From: Address, you can select it in the Address tab when editing a message.
Comments
8 comments
Does this include the Personalized From Addresses?
https://connect.act-on.com/hc/en-us/articles/360023759214-Personalized-From-Addresses
Hi Jesper! Personalized From Addresses do not need to be added under Settings > Other Settings > From: Addresses. I've updated the article to reflect this.
There is no Add From: Address button anywhere -- just a list of From: Addresses we already have. Where is it? I've tried this in both Explorer and Chrome. Thanks.
Hi Marie Paro! You must be an admin user to have access to the Add From: Address button. I've updated this in the article, apologies that it wasn't clear earlier.
Hi, this may be a silly question but if I send from an address and that same address is in the data set for the email to be sent to, will it still send or will it automatically exclude that email address?
Hi Mathilda Hjorth! Thanks for asking. The system will still send to that email address if it's present in the list.
Hi,
I have several From Addresses set up, and we are all on the same company domain. But on the new From Address that I added yesterday, when I do a test email, it will not say it is coming from that person. It actually says it is coming from a different domain altogether delivery@ourcompany.events.com
What went wrong?
Hi Jennifer Duffy! I see you're working with Bryce on our team about this one, so you're in good hands. I'm sure we will get this figured out for you shortly.
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