Anchors are frequently used in messages containing a significant amount of content and are convenient because they send recipients directly to specific sections within the content and reduces the amount of scrolling that a recipient would need to do.
Long-format content, like newsletters, can benefit from using lists of links to different sections by making it easier and quicker for recipients to pinpoint content that captures their attention. You can also add convenient links that go to anchors on your Act-On Landing Pages as well.
Note: Anchor links are not supported by all browsers and devices - mobile apps, in particular, tend not to support them. Make sure to test your email in whatever browser(s) most of your contacts will be using.
Instructions
Step 1: Add an Anchor
- Open your email message
- Hover over the Rich Text Block icon, and click the Pencil icon to open the rich text editor
- Highlight the title or first word of the section where you want your anchor to be, then click the Anchor icon
- Provide a name for the anchor (e.g., 'myanchor1') that is:
- Simple
- Unique
- Uses letters and numbers only (no spaces or special characters)
- Click Save.
- An anchor icon should now be visible in the rich text editor.
Step 2: Link to an Anchor
Method 1: Link to an Anchor on the same Email or Landing Page
- Highlight the text to link to your anchor and click the Link icon to insert and edit your URL
- Click the Anchors dropdown menu, and select the name of the anchor you placed earlier
- Click Save
Method 2: Link to an Anchor on a different Landing Page
Note: This step cannot be done within emails, as you cannot link to an email message inside an inbox. However, you can link to a Landing Page anchor from within an Email Message.
- Go to Content > Landing Pages, find your listing, and click Get Public URLs from the dropdown menu
- Copy the public URL for your Landing Page
- Open a second Landing Page (or Email Message)
- Highlight the text to link to your anchor, and click the Anchor icon to insert and edit your URL
- Add the Public URL, a hashtag (#) symbol, and the ID of the content block with no spaces, like in this example:
- https://marketing.mydomain.com/acton/media/landingpage#block-123
- Click Save
Comments
10 comments
I don't have the anchor drop-down option in my link button. Is this new? https://www.screencast.com/t/9OF1XFJj
I'm having the same issue where I am not seeing the anchor drop-down option under the insert/edit link. What do we need to do to see this?
Hi Rachel Camaerei and Kailey Wilderman - thank you so much for letting us know. What I believe is happening is that the editor is not adding the anchor if it's on a new line by itself.
To test my theory, would you please try typing some text and then adding your anchor directly beside it? You should then see the anchor symbol appear (which it probably was not when you were trying this before) and then the anchor section should appear in the link options.
I'll share this bug with our product team to get it fixed, but if that is your issue then hopefully you can temporarily resolve it by typing the text, adding your anchor, then removing the text again.
Hello Chris - Actually, the anchor is showing up next to the text when I add the anchor beside it. It's just that the drop down is not appearing in the link option:
But still no drop down:
Thanks for responding Chris.
When I initially tested the anchor, it was not on a line by itself but before the text I wanted to anchor and was appearing as shown in Kailey's example above. By putting the anchor after the text, this populates the drop down. Must only be able to use an anchor if adding after text and not before.
Thanks,
Thank you both for the additional information! Our team is working on a solution to this.
Hi Chris - I just tried to add the anchor after the text (based on Rachel's response) and then tried to link and unfortunately it is still not populating the drop down box for me. I'm not sure why...
Kind regards,
Thanks Kailey – sorry this is still going on. I've opened a support case for you, if you could please provide any info there for how to replicate this issue (which specific piece of content you're in, for example) our team can take a closer look.
In the meantime, one more thing you can try: in the URL for your link, type in "#" followed by the name/ID of the anchor. This should add a link to the anchor without having to use that dropdown.
Hi Chris, I'm having the same issue today was this ever resolved?
Here you can see I have added my anchor point
And then when I go to anchor it there is not the drop-down option?
Hi Izzie,
Thanks for reaching out to us about this and I am sorry to hear you have encountered issues with our anchors!
The problem previously mentioned in this thread was resolved by a system update by our engineering team a few months back. At this moment in time this problem may just be with your account as we have not had any other recent reports so we (support team) will be looking further into this for you. A member of support has reached out to you via email on the back of the following ticket #303815 further updates / communications will be on this for you.
Kindest Regards,
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