It is a best practice with Act-On to create a single Primary List to house all your contacts. You can then create various segments and append records into one list rather than multiple lists.

This list will need to be manually updated to append new records.

Instructions

Requirements

• Set up the Standard Field Names in your Act-On account
• Identify all the fields that you'll need to use and develop a consistent list schema and list values across all your lists
• Create or identify a field in your Primary List that will allow you to determine the original list where the records originated
  • Ensure that all records from the appended lists contain the same value for this field, so you can create segments based on their originating lists

Create Your Primary List

1. Go to Contacts > Marketing Lists
2. Click New
3. Enter a name for the new list and select a folder
4. Under Set Up New List Contents, select Define the column names for a new empty list
5. Select any of the Standard Field Names in your Act-On account
6. Click Continue
7. Add other fields using these options:
   • Add Blank Field: Allows you to create your own custom field
   • Add Standard Fields: Allows you to choose other Standard Field Names in your Act-On account
8. Click Create

Add Records to Your Primary List

1. Go to Contacts > Marketing Lists and locate your new Primary List
2. To the right of your Primary List, click the drop-down arrow
3. Click Import/Export > Append to This List
4. Click Add to List Contents drop-down, then select one of the following:
   • If the lists are not present in your Act-On account, select Upload an Excel file or a text (CSV) file and upload your desired records file
   • If the lists are already present in your Act-On account, select Add the contents of an existing list or segment and select your desired list under Import From:
5. Under Add How?, select Add all records to the end of the list
6. Click Next
7. Disable the Import Field checkbox if you do not want to import any fields
8. Click Finish
9. Repeat Steps 1-8 any time you need to append additional lists or segments to your Primary List

Remove Duplicate Records from Your Primary List

1. Go to Contacts > Marketing Lists and locate your Primary List
2. To the right of your Primary List, click the drop-down arrow
3. Click Maintenance > Delete Duplicates
4. Select any duplicate records that you'd like to remove from your list
   • If your Primary List doesn't contain any duplicates, you'll see the following:
     

     No duplicates in [Primary List Name]