Using Multiple Choice Surveys in Emails
The Multiple Choice block provides an opportunity to ask email recipients a basic poll question with a select group of response options in a 'form style' format. Up to ten response options can be included, divided into two columns.
Add the Multiple Choice Block
- From the Design tab of the Email Composer locate the Multiple Choice Block
- Drag the block into your message – the Multiple Choice window will appear
- Enter a prompt or question
- Enter the choices (these will become clickable links in your message)
- You can remove questions by hovering over them, then clicking Delete
- Choose from the other available options:
- Allow recipients to make more than one choice (checkboxes)
- Allow recipients to add a comment (and add a prompt for comments)
- Allow recipients to see other recipients’ responses
- Click OK when you are finished
Review Survey Answers
To view the responses to your Multiple Choice block survey:
- Locate the email in Outbound > Sent Messages
- Click the dropdown arrow to the right of the message
- Click Report and scroll down to the Survey Responses section
Comments
7 comments
Is there a way to do this with custom HTML, or is this only an option when using the builder?
Hi Spencer. I wouldn't recommend trying to customize this block, but you do have other options! Your best bet here will be to create an auto-submitting form and then include links in the email with different UTM parameters - these would then be captured in your form as hidden fields. If you check out the articles and need more help reply back and let me know!
When I try this it has to open an external link, what is the easiest way to embed a survey directly into an email?
Hi Troy - as far as I know the submission of the survey requires going to an external page, so there isn't any way to do it exclusively inside the email.
Is there a way to export a list of contacts for each response?
Where would I find the comments?
Same question as NZ Leisure (which does not appear to have been answered in this thread. I cannot find the comments in the report.
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