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Act-On Anywhere for Outlook - Troubleshooting

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    Philip Gundersen

    The plugin logs me out every day and so it is hard to manage I won't track all the emails unless I'm actively checking every hour that I'm still logged in. This is not a productive user experience or tool 

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    Chris Apgar

    Hi Philip - thanks for letting us know. I'm going to open a support ticket for you as this is definitely not the intended behavior! Our team will get in touch with you shortly.

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    Jennifer Bavers

    Missing Notifications

    Check the settings on your operating system. The notification comes as a system pop-up via the Outlook application. There should be a Notifications screen in your computer's settings that controls how these pop-ups appear.

    I had to reinstall act-on plug in for outlook. Prior to the re-install I was getting notifications and they would stay logged until I removed them. Now I am not getting even the pop-up notifications?

     

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    Chris Apgar

    Hi Jennifer - Thanks for reaching out. This may still be a matter of updating your computer settings as the article mentions, but I'm passing this along to our support team for further research. They'll follow up with you by email.

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    Darshak Parmar

    After installing the add-on, everytime I launch new email window, I am getting following error:

    To help prevent malicious code from running,one or more objects in this form were not loaded. For more information, contact your administrator. 

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    Chris Apgar

    Hi Darshak! It sounds like your IT may have additional security policies in place that are affecting the plugin. If you've tried the troubleshooting on this page and that hasn't resolved this issue, our support team can help walk you through some other options.

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