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Act-On Anywhere for Outlook - Troubleshooting

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    If you encounter issues with the Act-On Anywhere plugin for Outlook, try these steps for resolution.

    Before contacting Support for assistance with this plugin:

    • Uninstall the plugin and install it again
    • Get the log file from the following folder on your computer:
      AppData\Local\Acton\ActonOutlookExtension\ActonOutlookExtension.log
      If creating a ticket, make sure to attach this file to your request

    Following these steps before you open a case will speed up the resolution of your issue.

    Missing Notifications

    Check the settings on your operating system. The notification comes as a system pop-up via the Outlook application. There should be a Notifications screen in your computer's settings that controls how these pop-ups appear.

    Login Errors

    In order to login via the Outlook Plugin, please ensure your password for Act-On does not contain any special characters. If this is currently set as a policy under your account profile, this restriction will have to be adjusted in order to use the plugin.

    Installation Errors

    Property 'Type' Cannot Be Parsed

    If you encounter the following error when running the executable:

    The value of the property 'type' cannot be parsed. The error is: Could not load file or assembly 'Microsoft.Office.BusinessApplications.Fba,Version14.0.0.0, Cuslture=neutral, PublicKeyToken=71e9bce111e9429c' or one of its dependencies. The system cannot find the file specified. (C:\Program Files\Common Files\Microsoft Shared\VSTO\10.0\VSTOINstaller.exe.Config line 10)

    1. Right-click the executable
    2. Select Run as Administrator

    Parameter Name entryValue

    If the installer shows the error: "Specified argument was out of the range of valid values. Parameter name: entryValue":

    1. Close all Outlook windows
    2. Hold the Windows key and press R to open the Run window (bottom left)
    3. Type in %localappdata%\apps (or copy/paste)
    4. Click OK
    5. Delete the folder named 2.0
      Note: If you see an error about missing permissions, reboot your computer and try to delete again
    6. Repeat the installation steps

    Other Issues - Uninstall

    If the plugin is not loading or not functioning as expected, the best way to resolve is to uninstall it and then re-install.

    Internal Troubleshooting Steps

    **Many past Zendesk cases reference installing .NET framework 4.5.1 which is not current.**

    If system repair is indicated, here are instructions you can provide to customer:

    1. Completely remove all previous installs of the Outlook Plugin. (You may need to go to Add or Remove program, to completely remove the plugin.)

    2. Once uninstalled, please make sure that your Visual Studio and Microsoft .Net Framework are up to date:

    Local logs on the machine running Outlook are located here:

    AppData\Local\Acton\ActonOutlookExtension\ActonOutlookExtension.log

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