Before contacting Support for assistance with this plugin:
- Uninstall the plugin and install it again
- Get the log file from the following folder on your computer:
AppData\Local\Acton\ActonOutlookExtension\ActonOutlookExtension.log
If creating a ticket, make sure to attach this file to your request
Following these steps before you open a case will speed up the resolution of your issue.
Missing Notifications
Check the settings on your operating system. The notification comes as a system pop-up via the Outlook application. There should be a Notifications screen in your computer's settings that controls how these pop-ups appear.
Login Errors
In order to login via the Outlook Plugin, please ensure your password for Act-On does not contain any special characters. If this is currently set as a policy under your account profile, this restriction will have to be adjusted in order to use the plugin.
Installation Errors
Property 'Type' Cannot Be Parsed
If you encounter the following error when running the executable:
The value of the property 'type' cannot be parsed. The error is: Could not load file or assembly 'Microsoft.Office.BusinessApplications.Fba,Version14.0.0.0, Cuslture=neutral, PublicKeyToken=71e9bce111e9429c' or one of its dependencies. The system cannot find the file specified. (C:\Program Files\Common Files\Microsoft Shared\VSTO\10.0\VSTOINstaller.exe.Config line 10)
- Right-click the executable
- Select Run as Administrator
Parameter Name entryValue
If the installer shows the error: "Specified argument was out of the range of valid values. Parameter name: entryValue":
- Close all Outlook windows
- Hold the Windows key and press R to open the Run window (bottom left)
- Type in %localappdata%\apps (or copy/paste)
- Click OK
- Delete the folder named 2.0
Note: If you see an error about missing permissions, reboot your computer and try to delete again - Repeat the installation steps
Other Issues - Uninstall
If the plugin is not loading or not functioning as expected, the best way to resolve is to uninstall it and then re-install.
Comments
2 comments
The plugin logs me out every day and so it is hard to manage I won't track all the emails unless I'm actively checking every hour that I'm still logged in. This is not a productive user experience or tool
Hi Philip - thanks for letting us know. I'm going to open a support ticket for you as this is definitely not the intended behavior! Our team will get in touch with you shortly.
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