With Act-On, you can easily start or pause your automated program whenever you need. For example, you can pause your program to edit it in the Automated Journey Builder, then re-start the program to enable your changes. Use the Automated Programs Dashboard to start or pause your automated programs at any time. 

Start a Program and Add Contacts

To start your automated program:

1. Go to Automation > Automated Programs
2. Hover over the program you'd like to start and click Dashboard
   
   
3. In the Automated Programs Dashboard, click Program is Paused > Start Program
   
   
   • You may see a Program has Errors status if your program is missing important elements. Click View Errors to view and fix any missing program elements.
4. You'll be prompted to add contacts from your program's Source List. Select one of the following:
   • Add contacts to program – All contacts from your program's Source List(s) will enter the first step of your program
   • Exit contacts from program – All contacts from your program's Source List(s) will exit the program

Once you've started your program, new contacts will enter based on the schedule you've set in General Settings in the Automated Journey Builder. These options include:

Pause a Program

You can pause a running program when you need to:

• Make changes to your automated program settings or steps
• End your marketing campaign

Pausing your program will halt all progress and keep your contacts in their current step until you decide to restart. Learn more about pausing programs here.

To pause your program:

1. Go to Automation > Automated Programs
2. Hover over the program you'd like to pause and click Pause

OR

1. Go to Automation > Automated Programs
2. Hover over the program you'd like to pause and click Dashboard
3. In the Automated Programs Dashboard, click Program is Running > Pause Program