Improved Visibility into Early Exit conditions in Automated Programs

When

January 11, 2023 [RELEASED]

What’s Changing

We’re improving how you set up and view early exit conditions in Automated Programs. Early exit conditions are used to automatically exit contacts from a program if they meet a certain criteria.

With these improvements, you can more easily see what happens to contacts who exit the program, even when the program is running.

The changes include: 

1) Improved clarity in the early exit configuration modal. New description makes it more clear what happens to contacts who meet the early exit condition:

2) The list of early exits now includes the name of the list or segment exited contacts are added:

3) Early exits reporting now also includes the name of the list or segment contacts are added after early exiting the program:

Impact to customers

This resolves a common customer complaint in understanding the full details of an early exit condition (what the condition is and what happens when it’s met), particularly for running programs where edit modals are not accessible.