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re-entering previous opt-outs into automated programs

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  • Official comment
    Owen Fox Act-On Team

    Hi François! That's a great question: because that contact was exited, you would need to turn on the option in your automated program that allows contacts to re-enter. However, you would want to be mindful of how this would impact your automated program as a whole, as this option makes entrance and exit data unavailable for segmentation or visible on the Contact Report. It may be in your best interest to create a separate automated program for your contacts who have opted back in if you have many and if you anticipate them all running through the same program. I hope this helps and if you have further questions, please feel free to open a ticket with support and reference this community post!

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