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Salesforce behavior score

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Jeff Cole

I have run into a situation where Salesforce has converted a single digit behavioral score to a triple digit score.  Customers with a score of 2 are ending up with a score of 200 in Salesforce.  Anyone have this issue and if so, how to correct it?

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1 comment

Date Votes
  • Permanently deleted user

    Hey Jeff, just having a quick look into the SFDC Contact list and the Score field, I would advise to reach out to your CRM Admins and ask them reconfigure the number field for Act-On score. 

    The score field needs to be Number, length 6 - https://connect.act-on.com/hc/en-us/articles/360026249374#Act-On_Behavior_Score

     

     

    Hope this helps

    Happy marketing!

    Tatiana

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