Tracking Changes Made To Lists

June 24, 2019 18:32
3 comments

Hey everyone!

Does anyone know how to see when segments (lists) in contacts were last edited? I can see when they were last synced, but we need to know when changes were made last to the actual list criteria themselves. We noticed some criteria changed that shouldn't have and want to figure out when, how, and who might have made that change. :)

Hope that isn't too confusing.

Thanks for the help!
~Kat

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Katherine Dooley
Communications Specialist, National Food Group, INC.
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Comments

3 comments

Chris Apgar
- June 28, 2019 20:00
Hi Kat,

I see that you have a support ticket open for this question, so please feel free to reply back there if you need any more help.

Thanks!

------------------------------
Chris Apgar
Customer Experience Manager, Act-On Software, Inc.
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-------------------------------------------
Original Message:
Sent: 11-27-2018 10:26
From: Katherine Dooley
Subject: Tracking Changes Made To Lists

Hey everyone!
Does anyone know how to see when segments (lists) in contacts were last edited? I can see when they were last synced, but we need to know when changes were made last to the actual list criteria themselves. We noticed some criteria changed that shouldn't have and want to figure out when, how, and who might have made that change. :)

Hope that isn't too confusing.

Thanks for the help!
~Kat

------------------------------
Katherine Dooley
Communications Specialist, National Food Group, INC.
------------------------------

0
Cindy Schifano
- June 28, 2019 20:00
I'd be interested in knowing this as well!

------------------------------
Cindy Schifano
Marketing Manager, MHA
------------------------------
-------------------------------------------
Original Message:
Sent: 11-27-2018 10:26
From: Katherine Dooley
Subject: Tracking Changes Made To Lists

Hey everyone!
Does anyone know how to see when segments (lists) in contacts were last edited? I can see when they were last synced, but we need to know when changes were made last to the actual list criteria themselves. We noticed some criteria changed that shouldn't have and want to figure out when, how, and who might have made that change. :)

Hope that isn't too confusing.

Thanks for the help!
~Kat

------------------------------
Katherine Dooley
Communications Specialist, National Food Group, INC.
------------------------------

0
Phil Bosley
- June 28, 2019 20:00
This type of log information is not available in the platform (commonly referred to as an 'audit trail'). There are additional tracking applications they have configured that keep application usage metrics internally, but to my knowledge, these do not compile information in a way that is useful to customers.

Maybe try offering the person who did it a Snickers bar and see if they will step forward!

:-)

Happy Holidays!
Phil

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Phil Bosley
CEO, Tactical MA
Act-On Professional Services Partner
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-------------------------------------------
Original Message:
Sent: 12-04-2018 15:35
From: Cindy Schifano
Subject: Tracking Changes Made To Lists

I'd be interested in knowing this as well!

------------------------------
Cindy Schifano
Marketing Manager, MHA
------------------------------

Original Message:
Sent: 11-27-2018 10:26
From: Katherine Dooley
Subject: Tracking Changes Made To Lists

Hey everyone!
Does anyone know how to see when segments (lists) in contacts were last edited? I can see when they were last synced, but we need to know when changes were made last to the actual list criteria themselves. We noticed some criteria changed that shouldn't have and want to figure out when, how, and who might have made that change. :)

Hope that isn't too confusing.

Thanks for the help!
~Kat

------------------------------
Katherine Dooley
Communications Specialist, National Food Group, INC.
------------------------------

0