Act-On Cookies info

June 24, 2019 18:58
7 comments

Hi there,

We would need to know the following regarding Act-On cookies:

Purpose
Type of cookie: Are they persistent or session based?
- Duration: How long does it remain before its automatically deleted?

It would be greatly appreciated to get these answered ASAP.

Thanks!
Noe

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Noe Marti
Product Marketing Manager, Verimatrix, Inc
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Comments

7 comments

Rian Murnen
- July 15, 2019 18:53
The Act-On Connect page Tracking and Cookies Overview appears to partially document the cookies.

Manually comparing the "Opt-In with Opt-out" mode to the "Standard Mode" when my site loads, here is what I observed in the browser developer tools:

Standard Mode sets:
1. "wp12345" -- where "12345" is the account id -- is set for 1 year, attributed generically to your domain (e.g., ".example.com").
Opt-In with Opt-Out sets:
1. "ao_optin" is set for 1 year attributed to your "www" (e.g., "www.example.com")
2. "ao_optin12345" -- where "12345" is the account id -- is set for 1 year, attributed to the subdomain you setup specifically for Act-On (e.g., "acton.example.com")
3. "wp12345" -- where "12345" is the account id -- is set for 1 year, attributed generically to your domain (e.g., ".example.com").
Guessing at "Purpose"
- "ao_optin" appears to store whether or not the anonymous visitor has previously made an opt-in/-out decision.
- "ao_optin12345" appears to store a visitor's unique tracking id if the visitor has opted in (affirmative).
- "wp12345" appears to store the visitor's unique tracking id plus additional information since its value contains the same string as "ao_option12345" but with additional data.
It would be extremely helpful if the "Tracking and Cookies Overview" page listed out all the cookies used by each mode with full detail.
1
Eric Heller
- June 28, 2019 20:30
Hi Noe, has anyone at Act On gotten back to you on this? I'm looking for the same information and I'm frankly shocked it cannot be found. Act On tech support does not answer their phones. I have never experienced that.

Eric

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Eric Heller
Marketing Director, Sightlogix Inc
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Original Message:
Sent: 05-15-2018 17:30
From: Noe Marti
Subject: Act-On Cookies info

Hi there,

We would need to know the following regarding Act-On cookies:
1. Purpose
2. Type of cookie: Are they persistent or session based?
3. - Duration: How long does it remain before its automatically deleted?
It would be greatly appreciated to get these answered ASAP.

Thanks!
Noe

------------------------------
Noe Marti
Product Marketing Manager, Verimatrix, Inc
------------------------------
0
Noe Marti
- June 28, 2019 20:30
Hi Eric,
Yes, they responded to me with the following info:

End-User Act-On cookies

Type of Cookie;                 Purpose;                              Type (Temp/Persistent);              Duration

Form Cookies                   Tracking actions                Permanent                                         Until Cleared

Landing Page Cookies     Tracking/Logging              Permanent                                         Until Cleared

Hope that helps!
Noe

------------------------------
Noe Marti
Director, Product Marketing, Verimatrix, Inc
------------------------------
-------------------------------------------
Original Message:
Sent: 05-31-2018 15:39
From: Eric Heller
Subject: Act-On Cookies info

Hi Noe, has anyone at Act On gotten back to you on this? I'm looking for the same information and I'm frankly shocked it cannot be found. Act On tech support does not answer their phones. I have never experienced that.

Eric

------------------------------
Eric Heller
Marketing Director, Sightlogix Inc
------------------------------

Original Message:
Sent: 05-15-2018 17:30
From: Noe Marti
Subject: Act-On Cookies info

Hi there,

We would need to know the following regarding Act-On cookies:
1. Purpose
2. Type of cookie: Are they persistent or session based?
3. - Duration: How long does it remain before its automatically deleted?
It would be greatly appreciated to get these answered ASAP.

Thanks!
Noe

------------------------------
Noe Marti
Product Marketing Manager, Verimatrix, Inc
------------------------------
0
Mary Masi-Phelps
- June 28, 2019 20:31
Does anyone have a list of the actual cookie names? We are working on this for GDPR compliance, and I'm finding things that appear to be act-on related - e.g., they begin with 'ao' or they have our customer number embedded in the name. Unbelievable that with their whole GDPR hub, I can't seem to find anything that lists them in a 'cookie table' format. Any ideas? Thanks.

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Mary Masi-Phelps
Marketing Operations Manager, Charles River Systems
------------------------------
-------------------------------------------
Original Message:
Sent: 05-15-2018 17:30
From: Noe Marti
Subject: Act-On Cookies info

Hi there,

We would need to know the following regarding Act-On cookies:
1. Purpose
2. Type of cookie: Are they persistent or session based?
3. - Duration: How long does it remain before its automatically deleted?
It would be greatly appreciated to get these answered ASAP.

Thanks!
Noe

------------------------------
Noe Marti
Product Marketing Manager, Verimatrix, Inc
------------------------------
0
Kim Leonard
- June 28, 2019 20:51
We'd also be interested in a reply to this question.

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Kim Leonard
Marketing Manager, Cutter Consortium
------------------------------
-------------------------------------------
Original Message:
Sent: 05-15-2018 17:30
From: Noe Marti
Subject: Act-On Cookies info

Hi there,

We would need to know the following regarding Act-On cookies:
1. Purpose
2. Type of cookie: Are they persistent or session based?
3. - Duration: How long does it remain before its automatically deleted?
It would be greatly appreciated to get these answered ASAP.

Thanks!
Noe

------------------------------
Noe Marti
Product Marketing Manager, Verimatrix, Inc
------------------------------
0
Teresa Jarvis
- June 28, 2019 20:52
My company would like to know the answers to these questions as well. The user experience is dreadful using Act-On's opt-in with opt-out tracking option. So awful that we are most likely going to implement a difference cookie tracking software and go back to the standard mode.

------------------------------
Teresa Jarvis
Manager/Sr. Manager, Industrial Specialties Mfg.
------------------------------
-------------------------------------------
Original Message:
Sent: 05-15-2018 17:30
From: Noe Marti
Subject: Act-On Cookies info

Hi there,

We would need to know the following regarding Act-On cookies:
1. Purpose
2. Type of cookie: Are they persistent or session based?
3. - Duration: How long does it remain before its automatically deleted?
It would be greatly appreciated to get these answered ASAP.

Thanks!
Noe

------------------------------
Noe Marti
Product Marketing Manager, Verimatrix, Inc
------------------------------
0
Sion Stedman
- June 28, 2019 20:52
Hi @Tatiana Lea

There are possible solutions to controlling the cookie pop-up on websites that have the Act-On beacon on them. However, does Google Tag Manager control cookies on Act-On landing pages? This is the real issue many people in the Community are grappling with (as the default Act-On cookie pop-up is so poorly designed).

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Sion Stedman
Idox Software Ltd
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Original Message:
Sent: 05-18-2018 13:56
From: Tatiana Lea
Subject: Act-On Cookies info

@Noe Marti
Thank you for posting your questions so:
1. Purpose - the main purpose of Act-On beacon is to track your visitors/prospects behavior activity by placing a cookie on their browser.
2. Type of cookie: Are they persistent or session based? Act-On Beacon to track behavior utilities persistent cookie.
3. - Duration: How long does it remain before its automatically deleted? Stored for 12 months unless deleted/removed by the visitor/contact.
@Teresa Jarvis

I am wondering if you guys have Google Tab Manager, you can potentially manage popups with that tool or alternatively consider cookie consent tool that would manage all your cookies. I presume you do not only have Act-On beacon but also have other tracking tools like Google Analytics, LinkedIn Ads etc? I found this article that explains how to change/control your cookies with Google Tag Manager.

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Tatiana Lea
CSM, Act-On Software
------------------------------

Original Message:
Sent: 05-18-2018 10:16
From: Teresa Jarvis
Subject: Act-On Cookies info

My company would like to know the answers to these questions as well. The user experience is dreadful using Act-On's opt-in with opt-out tracking option. So awful that we are most likely going to implement a difference cookie tracking software and go back to the standard mode.

------------------------------
Teresa Jarvis
Manager/Sr. Manager, Industrial Specialties Mfg.

Original Message:
Sent: 05-15-2018 17:30
From: Noe Marti
Subject: Act-On Cookies info

Hi there,

We would need to know the following regarding Act-On cookies:
1. Purpose
2. Type of cookie: Are they persistent or session based?
3. - Duration: How long does it remain before its automatically deleted?
It would be greatly appreciated to get these answered ASAP.

Thanks!
Noe

------------------------------
Noe Marti
Product Marketing Manager, Verimatrix, Inc
------------------------------
0