Act-On Outlook Plug-In Issues

0 Votes

Kate Bluhm June 24, 2019 19:37

Our sales team relies heavily on sending emails to prospects out of Outlook. The Act-On Anywhere plug-in isn't supported for our version of Outlook anymore. Need advice on how your sales teams use Act-On to track & communicate their conversations with prospects.

Thanks!

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Kate Bluhm
Email Marketing Manager | Audigy Group
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• 

  Laura Weeks December 04, 2020 20:13

  Hi, 

  We are having a similar issue.  We are in the process of rolling this out, but are having some major issues. 

  The functionality is fantastic and extremely helpful, but only if it works correctly.  

  The issues we are experiencing:

  • AoA plugin keeps being uninstalled or disabled by Outlook.
  • AoA plugin remains, but Accounts are logged out and need to re-login each time Outlook is opened. 
  • AoA Outlook plugin notifications are not working. 
  • Chrome AoA plugin notifications are not working (some interference by having both plugins?)
  • Not able to select "Notifications" on Chrome AoA plugin and get it to stick. 

  Has anyone been able to resolve these issues?  Can we escalate this to the development team for a potential fix?  

  1 Votes
• 

  Tatiana Lea Act-On Team December 09, 2020 13:01

  Hi Laura

  Have you looks at the troubleshooting article?

  https://connect.act-on.com/hc/en-us/articles/360025750474-Act-On-Anywhere-for-Outlook-Troubleshooting

  Regards

  Tatiana

   

  0 Votes
• 

  Laura Weeks December 09, 2020 14:24

  Thanks, Tatiana. 

   

  Yes - we have been through those steps and are on the piece where researching interactions between other plugins. 

  0 Votes
• 

  Chris Apgar December 09, 2020 18:48

  Hi Laura. In talking with our support team, these types of issues often stem from settings on each computer. A few examples:

  • Plugin gets repeatedly disabled: This is frequently caused by the interaction between Act-On and other plugins you may have installed. Trying to disable any other plugins may help.
  • Users have to log back in: The AOA plugin saves a file on your computer with some of your account information. If you can't access that folder on your computer due to user permissions, then this would cause you to need to log in again. Your IT may be able to grant you access to more folders.
  • Chrome notifications: This may be due to a setting on your computer to not allow Chrome notifications in general. If you check your system settings you may be able to enable Chrome notifications to start seeing these.

  Hope that helps! If you'd like our support team to troubleshoot with you directly that's certainly an option as well.

  0 Votes

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