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Anyone using the GoToWebinar integration for Act-On?

0 Votes



  • Chad Collett
    We use the GoToWebinar integration with Act-On and overall it works well. We set up the webinar in GTW and it populates in Act-On within just a few minutes so you can set up your Act-On webinar form and landing page via their tools. However, if you do make any changes to your webinar in GTW such as changing the date, the time, or any registration questions, there is a good chance the sync will not work and any registrations will sit in a 'pending' stage vs sync - however, we have made changes and it works. It is a hit or miss scenario. Now, if it is changes to the form itself we just make that change in Act-On and not GTW and works good. 

    If you plan to take advantage of Simulated Live feature in the Pro version of GTW, that does NOT work with Act-On. The API doesn't connect so your webinar will not get created in Act-On via the automated process. Just an FYI. 

    Overall though it works well and we have had a lot of success with it.

    Chad Collett
    Director of Marketing
    Ledgeview Partners
    Original Message:
    Sent: 05-09-2019 15:30
    From: Jennifer Chhatlani
    Subject: Anyone using the GoToWebinar integration for Act-On?

    I'm looking at using GoToWebinar for some specific client webinars that I do, but I first want to make sure it is a seamless connection with Act-On. Anyone use GoToWebinar within Act-On and have you had a good experience? Are there any hiccups on either side to be aware of? Thanks in advance!

    Jennifer Chhatlani
  • Kelly Shelton

    We use the integration and fine it's lacking in a lot of features. It's only connected to classic forms, and the tool forces you to create a net new form every time. I have asked @support about this without success or a work around. In addition, it's missing the new features that make such a difference - adaptive sending, sending in a recipients time zone, etc.

  • Chris Bjorklund

    Just wanted to mention that you CAN use the adaptive sending and other sending features by sending your email from Outbound vs within GoToWebinar. You can still create the message and add the invitation lists within the tool (just so you have that information about the messages sent, etc.), then to go Outbound, new message and create from a webinar message and send - just remember to suppress those already signed up - that isn't automatic from Outbound.  Also, we then go back to the GTW tool and insert in the title 'SENT FROM OUTBOUND' so we know to go look there for the form report. A little cumbersome, but if the features are important to youe, this does work.

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