we are using campaign, that contain multiple automated programs and forms. I have some questions regarding data in the messages report and the form statistics in the dashboard of the campaign.
1.) I go to the section 'Forms' and open the report of one of the forms.I open the 'Submits' ionn column 'Unique'. What I expect here is to see only unique entries, no duplicates. But there is one entry that is listed twice, with exactly the same email address AND Name. How is that possible?
2.) I suppose that 'Uniqueness' is based on different name, not on different email (at least it looks like that).Is there a place in the settings where we can make the email the unique identifier even for this report?
3.) Some email addresses are marked with an asterisk (*) in the list. What does that mean?
4.) I go to the campaign dashboard and open 'messages Report'. For 'Clicked' they show 850. But when I take a look at the details, I can see that there are 900 groups instead of 850! (all clicks from one person are grouped together and counted only once, so it is not a duplicate issue). How can that be?
Now for some questions regarding data transfer to Salesforce:
In the automated programs, we are adding all openers to a Saflesforce campaign. When they click a link we add them to the same campaign with a different status, and same when they submit a form.
5.) When I open 'Messages Report' in the campaign dashboard in ActOn, I can see (as an example) that ca. 7000 conatcts have opened one of the messages. As all Openers are supposed to be transmitted to Salesforce, I would expect the same number of unique contacts in the Salesforce campaign. But there we have only 6000. Where may the rest be?
6.) Same situation with 'Clicked': in ActOn we have 850 (?see above, number 4), but in Salesforce I see only 817. What may have happened?
Thanks a lot for your help!
Manager, Business Processes, ICEF GmbH