Contact lists are not working

• 

  Chris Apgar

  • November 26, 2019 22:10
  • Official comment

  Hi Diana! This issue indicates that the Email Address column in your list is not mapped as a standard database field for email address. Here's how to resolve that:

  1. Click into the list and click the Email Address column
  2. It will ask if you want to change the mapping - hit OK
  3. There will be a list of system usage options and dropdowns for field names - for Contact's email address (the first one) select the dropdown and choose Email Address
  4. Click Save

  That essentially tells Act-On where to find the email addresses in that list, so you should be good to send after that.

• 

  Anna-Maria Andersen

  • June 28, 2019 20:08
  Problem solved!
  
  ------------------------------
  Anna-Maria Gruss
  ------------------------------
  -------------------------------------------
  Original Message:
  Sent: 03-07-2019 09:28
  From: Anna-Maria Gruss
  Subject: Contact lists are not working
  
  Hi there,
  
  I try sending out a message but get the error Missing Email Address column in: SugarCRM Target List - SYNC with Act-on.
  
  I checked the respective target list by opening it and the email address column was there. Anyone who experienced the same? How do I solve this?
  
  Thanks,
  Anna-Maria
  
  ------------------------------
  Anna-Maria Gruss
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• 

  Diana Flores blank

  • November 26, 2019 21:45

  Hi Anna-Maria,

  I'm having the same issue, how did you solve this?

  I'll appreciate any information you can provide.

  Thanks and Best regards,

  Diana Flores

  0
• 

  Anna-Maria Andersen

  • November 27, 2019 12:29

  Hi Diana,

  see Chris' post. That's how I did it in June.

  Hope this also helps in your case.

  Best regards, Anna-Maria

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