Device Reporting

0 Votes

Sara Theurer June 24, 2019 19:15

I would really like to see the mobile VS desktop engagement numbers for emails. Even better, it would be great to see which apps and versions people are viewing in (Outlook 2013 VS Outlook 2016, for example.)

I've been searching the platform and help documentation and I cannot find any information on how to view device reports anywhere. I know how to view email client data for Sent messages, but I can't find a simple device report to tell my client their mobile open rate is.

Am I totally missing this somewhere?

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Sara Theurer
Marketing Automation Strategist, Sullivan Higdon & Sink
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Comments

3 comments

Taylor Ford December 03, 2019 16:19

Sara, did you ever find an answer to this? I'm looking for the same information as well.

Oddly enough, I applied for an SH&S position several years ago.
Chris Apgar December 09, 2019 22:58

Thanks Taylor for the feedback! For your and Sara's information, there isn't a basic report in the application to show a rolled-up open rate by device. This info is available using the Data Studio add-on to create a custom report such as this:
Our team is hard at work on some reporting improvements right now, so I've also passed this suggestion on to the folks in charge of that.
Rebecca Biddulph November 17, 2020 01:32

Has a solution been developed for this?