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Unchecked Checkbox

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  • Robert Kohnke Act-On Team
    Hi @Chazz Laneville,

    Will you send me the URL to the page with your form on it so that I can take a look?

    Usually, the unchecked value should overwrite the checked value.

    For example, I created this form with an email address field and a checkbox field:

    When I first submitted the form and checked the checkbox, the form submission list showed a value of True in the Checked column.

    I submitted it a second time with the same email address and left the checkbox unchecked.
    Then, submission list showed a blank value in the Checked column.

    An example will help me see if I can discern the reason for what you are seeing.

    Have a great day and Happy Marketing!​

    Robert Kohnke
    Marketing Operations Strategist, Act-On Software, Inc.
    Original Message:
    Sent: 01-11-2019 11:31
    From: Chazz Laneville
    Subject: Unchecked Checkbox

    I have a Labs Form consisting of a few separate checkboxes (as in, not grouped together in the same field) set to update existing records.

    I submit the form with all options checked and the submission list reflects the values. No problem there.

    However, if I submit the form again with all options unchecked to clear the values in the list... the change doesn't translate and my list still shows as all options still on.

    How does one save/update the unchecked status of a checkbox?


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