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Act-On Anywhere Chrome Extension Not Working

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2 comments

  • Joseph LaSala
    I also cannot get this to work

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    Joseph LaSala
    Vice President, Marketing, Analytic Partners
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    Original Message:
    Sent: 05-16-2019 12:17
    From: Sara Theurer
    Subject: Act-On Anywhere Chrome Extension Not Working

    I installed this Chrome extension yesterday and added my Account email to the Accounts tab, but something is wrong because the message that appears in my Gmail window when composing an email just says 'No active account selected.' I've followed the Login button prompt, which takes me to the extension settings and can see that my account email is actively saved there.

    I cannot for the life of me figure out how to 'Login' to that account in the Extension. Has anyone else figured this out?

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    Sara Theurer
    Signal Theory
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  • Chris Bjorklund
    This happens periodically and I don't know why (maybe has to do with a Chrome update?), but all I do is click the AOA icon at the top of the gmail window, click the Options button, DELETE my account by hitting the X next to my name and then just add it back. You need your Act-On login info. Then you may need to refresh Gmail and it should start to behave again.
    Hope that helps.
    If you have NEVER been able to get it to work, maybe you missed a step in the set-up or the extension isn't turned 'on'. Click on the 3 dots in Chrome at the upper right, click More Tools/Extensions and make sure Act-On Anywhere is turned on. Click details and check the settings. Below are the settings I have. 
    In Google Chrome

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    Christine Bjorklund
    EMarketing Coordinator, Don Johnston Incorporated
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    -------------------------------------------
    Original Message:
    Sent: 05-16-2019 12:17
    From: Sara Theurer
    Subject: Act-On Anywhere Chrome Extension Not Working

    I installed this Chrome extension yesterday and added my Account email to the Accounts tab, but something is wrong because the message that appears in my Gmail window when composing an email just says 'No active account selected.' I've followed the Login button prompt, which takes me to the extension settings and can see that my account email is actively saved there.

    I cannot for the life of me figure out how to 'Login' to that account in the Extension. Has anyone else figured this out?

    ------------------------------
    Sara Theurer
    Signal Theory
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