My company has been a customer of Act-On since 2015. We have had the same contract since the very beginning. I've always just confirmed we continue with the same contract year-on-year. Also, the contract says that it will also automatically renew itself unless we otherwise notify 1 month before the new term.
Now our account manager tells me we haven't been charged for the Salesforce connector before and that now they will add that charge (3500€) on top of the lisence and also add +5% annual increase into the price. But we have had Salesforce connector since the very beginning of our contract, and the contract also states that (included in the Professional package).
When has this changed (or has it really changed) so that the Professional package doesn't include Salesforce connector? This year 2019? Was there an announcement about this for customers? Please confirm if the Professional package doesn't anymore include SF and if so when this change to contract terms happened. What other elements of the contract have changed or about to change? I have also had many other features included in this lisence. Now feels like these things can change all of a sudden.
I have an awkward feeling I'm now being fooled and pushed to sign something in a hurry just before holidays. The account manager says if I don't sign right away today then after the turn of the year the contract expires. But as mentioned, the contract should renew automatically unless I notify to stop the services which I haven't done.
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