Dear Act-On Customers and Partners -
In the wake of the news surrounding COVID-19 and its spread across the globe, the health and safety of our customers, partners, and employees is our top priority.
We understand the critical role Act-On will play during this time where reliance on digital communications is greater than ever. Please reach out to your Account Manager should you need additional Active Contacts during this critical period to communicate with your own customers. We will work with you to provide additional Active Contacts at no extra charge.
We know you’ve likely been inundated with communications like this one. Even so, we wanted to share some of the steps Act-On is taking to maintain business continuity and support for our customers and partners.
How we’re supporting customers and providing uninterrupted service
As a technology company, we have the inherent advantage of having tools and processes in place to continue our business operations uninterrupted. Act-On is fully operational and conducting business as usual.
We are prepared and don’t expect to miss a beat. Act-On’s hardened infrastructure and processes allow us to provide the same level of service you have come to expect. As always, Act-On provides around the clock customer support Monday through Friday for all customers around the globe. Our support team is standing by to answer your product questions and address any technical concerns. Please reach out to your Account Manager or contact support if you have additional questions.
Further, every employee has a secure, company-managed laptop and is set up for productivity regardless of their work environment with collaboration software from Slack, Zoom, Zendesk, etc.
How we’re keeping Act-On employees safe
Thankfully, the Act-On team is healthy and focused on mitigating any disruptions during this stressful time. Our leadership team has executed an emergency response plan with guidelines for working and managing teams remotely. As such, we have instructed our employees to work from home for the next two weeks and will monitor the situation and adjust the time frame as needed. We are prepared and confident that the Act-On team and infrastructure will allow us to continue to support our product and customers with the same level of quality that we do today.
Per government recommendations, we have also suspended all non-essential company travel, and cancelled corporate events. We apologize for any inconvenience this may cause and look forward to resuming these face to face connections when it is safe to do so. We will keep you updated and communicate any new information on our website and social media channels as the situation continues to unfold.
We’re here to help
We recognize that the current events impact us all. We are doing everything we can to ensure our employees are healthy and safe and also wish you health and safety during this time. Please reach out to your Act-On Account Manager or Act-On Support with any questions, concerns, or requests - we’re here to help. In addition, please know you may reach out to me and any other members of Act-On’s leadership team at any time.
In the meantime, please take good care of yourselves and your loved ones.