A New Embedded Help Center Experience
This week we will be introducing a new Help Center within the Act-On platform. The new embedded help will be found in the lower right corner of your view:This will replace both the Help link in the left navigation as well as the notification bell icon system in the top bar.
Following this week's release, you should see the new Help in your account with the following features:
- Announcements: get relevant information on product updates and enhancements when you are ready to view them. A count your unread announcements will display over the collapsed Help button.
- Help Articles: Find and view documentation from Act-On Connect without leaving the app! Need more space? Simply pop-out the article into a new tab using the button to the right of the article name.
- Act-On Connect: Go directly to the support site to get further information from articles and the community or to submit a support case.
We will also be experimenting with in-app chat for select accounts, which will also be contained within the new Help Center.
The team is really excited to release these changes and bring more helpful resources into the application experience. If you have feedback after using the new Help center, please let us know in the comments what you think!
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Hi All,
Thanks for the feedback. We will be working on a way to dismiss the Help button temporarily to handle any issues with overlap.
I do apologize for the inconvenience, while we did scour the app prior to release to look for issues with overlapping, everyone's browser, window and screen resolution and dimensions make it hard to get perfect positioning.
In the meantime, we would love to know which pages are problematic and any display issues. You can send this information to our Support team or message me directly here in the Community.
Thanks again,
Max Spector
Principal Product Manager
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Links in our messages keep reverting to a weird blue: #1E7DF8. It actually looks suspiciously like that thin blue accent line in the image above.
I set the color we want under message styling, but if I close & reopen the message the link color has reverted again. The only way I can get around it it to save the color I want in each link. Seems to have started when the help button 1st appeared. Anyone else reported an issue around this? Different departments uses different colors; I'm currently having to create multiple new headers and footers in each color for them, at least for messages going out in the next few days.
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Hello,
We are experiencing the same thing across our instances. All our links changed to the blue that Omega Team reported. And it's also appearing in the emails that are delivered as well.
I've corrected it the message style box to our blue (#034681), but when the message goes out, it's back to the #1E7DF8 color.
Thanks!
Cindy
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Hi. The location of the Help button makes it impossible to see the quantity of our most-recent segment, or to choose the drop-down arrow to edit/open the segment. I had to change the zoom % on my browser to get at it. Is there someplace else you could put it? Maybe to the left of the search box/ Thanks, Kara
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