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What happens to automated programs if you hit your max active contacts?

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  • Christopher Johnson

    Hi Rachel Kassinger

    It depends! If those contacts enter the program and they proceed to the step where a message would be sent, it will fail to send to those contacts if you are over your AC limit. The contacts will then continue through the program. So they won't wait until the next month to send it, and they won't immediately exit either. They will move to the next step in the program as the send message step of the program had executed.

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