Issue with form not loading on external domain before cookies consent given

0 Votes

Mirum blank August 26, 2020 07:43

Hi,

We have an Act-On form embedded on an external domain. The form does not load before cookies have been approved. The issue seems to be about the cookie settings preventing this from happening.

Has anyone else had this problem and have you managed to solve it in the cookie consent settings?

Thank you very much in advance!

Best regards,
Max Nilsson

• Official comment

  

  Kristy Abero Act-On Team September 03, 2020 17:20

  Hi Max, 

  We would want to take a look at the form and page before advising on this. Can you submit a support ticket here? Then we can advise further. 

  Thanks,
  Kristy

Please sign in to leave a comment.