I'm unable to get any images from the Act-On library to display in my email template. I can see the images when I load them in from the library but they won't display in the block on my email. There'd just an icon where the image should be. I'm trying to add one of our company's logos and have tried PNG and JPG format but neither worked.I also tried other images (photos) and I tried switching from Chrome to Internet Explorer 11 but that was also unsuccessful.
One of Act-On's tech support gave me a link to one of their articles to whitelist IP addresses a few days ago, but other than in Outlook I don't know how to do that. I called their tech support back this morning and the person I talked to said something that sounded like I needed a new ticket (?) and then he hung up on me. When I called back he was a little rude and said he couldn't hear me and couldn't help me.
Can anyone tell me how to fix this issue? Thank you!
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