Can's Scroll in Report Tab to See Details on Opt Outs/Spam

0 Votes

Nicolas Redmond December 09, 2020 16:59

Is anyone having this issue today? When I view a single-send email, I can scroll within the HTML version, Text version, and even the Device/Client tab. However, I can't scroll in the Report tab to gain access to who opted out or spam complaints.

I was able to do this yesterday, but not now. Anyone else having this issue? I attempted to delete my cache and all to see if that was the case, but nothing. I am also using Chrome as my browser.

Comments

5 comments

Chris Apgar December 09, 2020 18:13

Hi Nicolas - thanks so much for reporting this. Our engineering team has identified the problem causing this, and they're working to get it fixed ASAP. I'll let you know on this thread when it's resolved!
Chris Apgar December 09, 2020 20:51

Hi again Nicolas - our team has confirmed that this issue is now fixed.
Jutta Meyer December 10, 2020 06:57

Hi Chris, there appears to be the same issue with the Activity Report in Landing Pages.
Scott Wallace Act-On Team December 10, 2020 11:03

Hi Jutta,

Our engineering team are also aware of this issue and are investigating it too and we'll provide an update here ASAP on when it has been fixed.
Chris Apgar December 10, 2020 23:36

Hi Jutta - Our team has informed me that this issue will be fixed in our next release this coming Tuesday.