Auto-Logged out after short time
Does anyone else experience being automatically logged out of Act-On after an hour or two - even while actively using it? It didn't used to do this, and it's become quite annoying in the last couple of months.
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Official comment
Hi Chean,
Many thanks for reaching out to our community!
With regret, we did have an issue with connectivity to the system yesterday which I see is when you posted this however, this certainly does not account for problems over the last couple of months for you.
The system shouldn't be logging you out of an active session, so I am keen to know further information in an attempt to isolate the cause. I have a couple of troubleshooting options we can try to solve this for you. Are you happy with me directly reaching out via our support ticket system to work through this with you?
Appreciate your time.
Kindest Regards,
Dante
(Technical Support) -
Hi, I've been out of town and only saw this once I returned.
I see the support ticket that was started for this comment - please feel free to follow up with me there.
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Hi Chean,
Many thanks for getting back to me - not a problem on delay, we will continue this conversation on the support ticket as you mentioned. Speak soon.
Kindest Regards,
Dante
(Technical Support)
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