Owen Fox

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Activity overview

Latest activity by Owen Fox
  • Owen Fox created an article,

    All data related to an Automated Program can be found in the Automated Program Dashboard. To access the Automated Programs Dashboard, hover over the Automated Program you would like to view and cli...

  • Owen Fox created an article,

    Personalization Fields can be leveraged in email messages to create unique links for your recipients. Common use cases for personalized URLs include: Sending a customer a package tracker Sharing a...

  • Owen Fox created an article,

    Automated Programs are set by default to use the list field mapped to Contact's Email Address as the unique identifier. There are, however, times when a contact may need to enter a program more tha...

  • Owen Fox created an article,

    When using Personalization in your email messages, you can preview how it will display for a sampling of contacts. This ensures that your list is set up correctly, the fallback text is working, and...

  • Owen Fox commented,

    Official comment

    Hi Heena! Wonderful question. You can download a roll-up report of your Sent Messages by going into Outbound > Sent Messages and looking for the "Rollup" button on the right-hand side, next to "New...

  • Owen Fox commented,

    Official comment

    Great question! You can suppress cookie logging by following these instructions and adding a hidden field to your form: https://connect.act-on.com/hc/en-us/articles/360023943573-Suppressing-Cookie-...

  • Owen Fox commented,

    Official comment

    Hi Amanda! We currently have a guide for an automated program for birthday emails, however, you can easily repurpose this for anniversaries: Creating a Birthday Segment for an Automated Program. I ...

  • Owen Fox commented,

    Official comment

    Hi there! Great question! Our product managers are actively monitoring Apple's announced changes to email tracking in the iOS release this Fall and as soon as Apple make their specific changes know...

  • Owen Fox commented,

    Official comment

    Hi Chad, We currently have an open internal case with our engineers regarding this particular issue. I am unable to find your account based on your last name, so I encourage you to open a ticket wi...

  • Owen Fox commented,

    Official comment

    Good morning! At this time, we are experiencing intermittent degraded performance affecting authentication, which can affect ability to login. We are currently investigating this issue. You can tra...