Owen Fox
Act-On Team
- Total activity 57
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Comments
Recent activity by Owen Fox-
Official comment
Hi Heena! Wonderful question. You can download a roll-up report of your Sent Messages by going into Outbound > Sent Messages and looking for the "Rollup" button on the right-hand side, next to "New...
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Official comment
Great question! You can suppress cookie logging by following these instructions and adding a hidden field to your form: https://connect.act-on.com/hc/en-us/articles/360023943573-Suppressing-Cookie-...
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Official comment
Hi Amanda! We currently have a guide for an automated program for birthday emails, however, you can easily repurpose this for anniversaries: Creating a Birthday Segment for an Automated Program. I ...
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Official comment
Hi there! Great question! Our product managers are actively monitoring Apple's announced changes to email tracking in the iOS release this Fall and as soon as Apple make their specific changes know...
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Official comment
Hi Chad, We currently have an open internal case with our engineers regarding this particular issue. I am unable to find your account based on your last name, so I encourage you to open a ticket wi...
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Official comment
Good morning! At this time, we are experiencing intermittent degraded performance affecting authentication, which can affect ability to login. We are currently investigating this issue. You can tra...
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Official comment
Hi Lindsay! A bounce is considered a "hard bounce" when it results in a permanent failure, such as a recipient email server refusing to accept email or if the email address does not exist. Soft bou...
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Hi Christopher! That's right. Automated programs do not require an email send step to work.
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Official comment
Hi Christopher! Great question! I recommend using an automated program for this, and we do have the option to branch based on segment membership and then send a simple text email within that branch...
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Official comment
Hi François! That's a great question: because that contact was exited, you would need to turn on the option in your automated program that allows contacts to re-enter. However, you would want to be...
