Owen Fox

Hi Heena! Wonderful question. You can download a roll-up report of your Sent Messages by going into Outbound > Sent Messages and looking for the "Rollup" button on the right-hand side, next to "New...

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• July 16, 2021 23:20
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Great question! You can suppress cookie logging by following these instructions and adding a hidden field to your form: https://connect.act-on.com/hc/en-us/articles/360023943573-Suppressing-Cookie-...

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• July 09, 2021 16:05
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Hi Amanda! We currently have a guide for an automated program for birthday emails, however, you can easily repurpose this for anniversaries: Creating a Birthday Segment for an Automated Program. I ...

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• July 06, 2021 21:55
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Hi there! Great question! Our product managers are actively monitoring Apple's announced changes to email tracking in the iOS release this Fall and as soon as Apple make their specific changes know...

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• June 24, 2021 20:50
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Hi Chad, We currently have an open internal case with our engineers regarding this particular issue. I am unable to find your account based on your last name, so I encourage you to open a ticket wi...

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• May 24, 2021 19:19
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Good morning! At this time, we are experiencing intermittent degraded performance affecting authentication, which can affect ability to login. We are currently investigating this issue. You can tra...

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• May 05, 2021 16:16
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Hi Lindsay! A bounce is considered a "hard bounce" when it results in a permanent failure, such as a recipient email server refusing to accept email or if the email address does not exist. Soft bou...

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• April 07, 2021 13:32
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Hi Christopher! That's right. Automated programs do not require an email send step to work.

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• April 06, 2021 23:51
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Hi Christopher! Great question! I recommend using an automated program for this, and we do have the option to branch based on segment membership and then send a simple text email within that branch...

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• April 06, 2021 23:22
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Hi François! That's a great question: because that contact was exited, you would need to turn on the option in your automated program that allows contacts to re-enter. However, you would want to be...

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• April 02, 2021 13:22
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