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Confirmation email not sending.
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2 comments
The first place that I would check for the confirmation message not sending would be in the message report for that confirmation message.
1. Navigate to Content > Forms > Edit your Form
2. Go to the Confirmation Message (Labs Forms has this on the first tab), hover over it and go to the message report (a graph icon in Labs forms)
3. On the 'Report' tab, click on the 'Not Sent/ Suppressed' number and it will show the reason for each suppression.
From there, if you need more assistance, just post the reasons that you see and I or someone else can hopefully help further.
Have a great day, and Happy Marketing!
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Robert Kohnke
Marketing Operations Strategist, Act-On Software, Inc.
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Original Message:
Sent: 05-17-2018 11:58
From: Jess Modrow
Subject: Confirmation email not sending.
I have created a form on a landing page, and upon completion I have it set up to send a confirmation email. I have been testing it out and have not been getting the confirmation email. Is there something that I am missing/doing wrong? Thanks!
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Phillip Campos
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Original Message:
Sent: 05-17-2018 11:58
From: Jess Modrow
Subject: Confirmation email not sending.
I have created a form on a landing page, and upon completion I have it set up to send a confirmation email. I have been testing it out and have not been getting the confirmation email. Is there something that I am missing/doing wrong? Thanks!
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