Our company offers many different solutions and we are starting with 4 distinct customer journeys. I would be interested to know what are the thoughts on best practices for moving leads through a journey program if they indicate an interest in more than one of our solutions. Should we continue them through the journey they are on then put them into the other journey? Should we allow them to go through multiple journeys simultaneously? Should we move them (exit) from their original journey and put them in into the new one they self-select?
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