Why is it important to whitelist Act-On’s domains and IP addresses?

Whitelisting Act-On's domains and IP addresses in your IT system allows you to receive emails sent from Act-On for internal purposes (e.g. test messages, system alerts, and triggered messages). It may also be required to sync your CRM service, and receive Data Studio reports.

All accounts should be whitelisting Act-Ons mail IPs. Only some accounts will need to whitelist Act-On for their CRM and/or Data Studio data sync. (Not sure if this is you? Check our FAQs below.)

Items to Whitelist for Mail

Your corporate email system checks IP addresses, among other things, for verification and security. Whitelisting Act-On’s IPs tells your email provider that you trust Act-On and want to receive messages from our platform. This ensures that important system emails are delivered to your inbox instead of your Spam folder, and allows you to receive test messages in your inbox.

Work with your IT team to:

1. Whitelist the domains & IP addresses listed below in both:
• Your corporate email system (e.g., Outlook365, Gmail)
• Any security/filtering application you may be using for inbound mail (e.g., Mimecast, Proofpoint, Barracuda)
2. Exempt the same domains and IP addresses and your corporate From Addresses from your inbound email spoofing rules.

Domains to Whitelist for Mail

• b2b-mail.net
• act-on.net
• act-on.com
• acton-success.com
• actonsoftware.com
• actonservice.com
• aocdn.net

IP Addresses to Whitelist for Mail

Whitelist these ranges, expressed in CIDR notation:

• 72.46.76.0/22
• 204.156.176.0/23
• 204.156.178.0/24
• 207.189.124.0/23
• 209.162.194.0/24
• 209.222.65.0/24
• 209.222.66.0/23
• 216.41.143.0/24

Items to Whitelist for CRMs and Data Studio

If your company has an on-prem CRM integrated with Act-On, or if you are using SFTP to receive Data Studio reports, you will need to whitelist this IP range in order to receive data:

• 207.189.124.0/23
• 54.93.34.201
• 54.194.14.170
• 35.183.73.63/32

If you find that you are no longer receiving data, we recommend revisiting this setup process to make sure your whitelisting is up to date.

Whitelisting FAQs 

Why does Act-On change Mail IPs?

To continue to provide high quality service and make room to allow for additional sending, we will periodically add and remove IP resources to ensure the highest delivery possible for our clients. To continue to provide high quality service, we dynamically adjust IP allocations on occasion to ensure optimal email delivery for our customers.

Whitelisting all of our IPs noted above will ensure that you will not need to repeat this process again when Act-On changes in the future.

Why does Act-On change IPs for CRM and Data Studio?

Act-On has a distributed infrastructure which provides scalability. This allows us to offer services that are both highly available and efficient. It also means that there may be times when we need to make updates to our infrastructure. 

Whitelisting all of our IPs noted above will ensure that you will not need to repeat this process again when Act-On changes in the future.

How do I know if I need to whitelist Act-On for my CRM and/or Data Studio?

Whitelisting Act-On for your CRM may be required if you are using an on-prem version of a CRM. If you are not sure what version you have, contact your CRM administrator.

You may need to whitelist Act-On if you are using Data Studio to deliver scheduled reports to your company’s servers via SFTP.

I am an IT Administrator, how can I programmatically whitelist these IPs?

Here is a full listing of Act-On's IP ranges in JSON format, which you may download here.