Please sign in to get the most from this site.

Articles in this section

Whitelisting Act-On IPs

  • Updated
2
Follow
    It's important to whitelist Act-On's domains and IP addresses in your IT system. This allows you to receive emails sent to your employees from Act-On (test messages, system alerts, triggered messages, etc.), sync your CRM service, and run FTP syncs.

    Work with your IT team to:

    1. Whitelist the domains & IP addresses below in both:
      • Your corporate email system (e.g., Outlook365, Gmail)
          and
      • Any security/filtering application you may be using (e.g., Mimecast, Proofpoint, Barracuda)
    2. Exempt the same domains/IP addresses and your corporate From Addresses from your "spoofing" rules.

    We also recommend ignoring certain IP addresses (such as internal ones) to keep them from skewing your data.

    Items to Whitelist

    Domains

    • b2b-mail.net
    • act-on.net
    • act-on.com
    • acton-success.com
    • actonsoftware.com
    • aocdn.net

    IP Addresses

    Whitelist these ranges, expressed in CIDR notation:

    • 72.46.76.0/22
    • 204.156.176.0/23
    • 204.156.178.0/24
    • 207.189.124.0/23
    • 209.162.194.0/24
    • 209.222.65.0/24
    • 209.222.66.0/23
    • 216.41.143.0/24

     

    Whitelisting FAQs

    Why is this setup important?

    Your corporate email system checks IP addresses, among other things, for verification and security. When whitelisting Act-On’s IPs, you are telling your email provider that you trust Act-On and want to receive messages from our platform. This ensures that important system emails are not sent to your Spam folder.

    If you find that any emails from Act-On are ending up in Spam for internal employees, we recommend revisiting this setup process to make sure your whitelisting is up to date.

     

    Why does Act-On add/change IPs?

    To continue to provide high quality service and have room to allow for additional sending, we will add and remove IP resources to ensure the highest delivery possible for our clients. When this happens, we ask that you please repeat this setup process to stay up to date. This change is beneficial, and will not harm your sends in any way.

    Related articles

    Comments

    2 comments

    Sort by Date Votes
    • Avatar
      Nicolas Redmond

      Are these IP Addresses only for internal purposes? If a customer is having trouble receiving our emails because they were previously soft bounced for "spam-related" reasons, could these IP Addresses help get emails from us again if they get them whitelisted?

      0
      Comment actions Permalink
    • Avatar
      Chris Apgar

      Hi Nicolas! Whitelisting IPs could make a difference for what you're describing, but that bounce reason could also be due to the content of the email or some other issue that would not be solved by whitelisting. Additionally, many companies will be reluctant to whitelist the IPs for a third party with whom they don't have any kind of business relationship.

      0
      Comment actions Permalink

    Please sign in to leave a comment.

    Looking for more help?