Why is it important to allow Act-On's domains and IP addresses?

Adding Act-On's domains and IP addresses in your IT system to your allowed network traffic lets you receive emails sent from Act-On for internal purposes (e.g., test messages, system alerts, and triggered messages). It may also be required to sync your CRM service and receive Data Studio reports, and or your sales users to use Act-On Anywhere for Outlook.

All accounts should allow Act-On's mail IPs. Only some accounts will need to allow Act-On for their CRM or Data Studio data sync. 

Not sure if this is you? Check our FAQs below.

Mail Domains and IPs

Your corporate email system checks IP addresses, among other things, for verification and security. Allowing Act-On's IPs will tell your email service that you trust Act-On and want to receive messages from our platform. Updating your allowlist ensures that important system emails are delivered to your inbox instead of your Spam folder and allows you to receive test email messages in your inbox.

Work with your IT team to:

1. Allow the domains & IP addresses listed below in both:

• Your corporate email system (e.g., Outlook365, Gmail)
• Any security/filtering application used for inbound mail (e.g., Mimecast, Proofpoint, Barracuda)

Allowed Domains for Mail

• b2b-mail.net
• act-on.net
• act-on.com
• acton-success.com
• actonsoftware.com
• actonservice.com
• alerts.act-on.com
• aocdn.net
• aosdelivery.com (for EU accounts hosted on forpci200 or higher)

Allowed IP Addresses

Allow these ranges, expressed in CIDR notation:

• 72.46.76.0/24
• 72.46.77.0/24
• 72.46.78.0/24
• 72.46.79.0/24
• 204.156.176.0/24
• 204.156.177.0/24
• 204.156.178.0/24
• 207.189.124.0/24
• 207.189.125.0/24
• 209.162.194.0/24
• 209.222.65.0/24
• 209.222.66.0/24
• 209.222.67.0/24
• 216.41.143.0/24

CRM and Data Studio

If your company has an on-prem CRM integrated with Act-On, or if you are using SFTP to receive Data Studio reports, you will need to allow this IP range to receive data:

• 207.189.124.0/24
• 207.189.125.0/24
• 54.200.92.142
• 54.93.34.201
• 54.194.14.170
• 35.183.73.63

If you are no longer receiving data, we recommend revisiting this setup process to make sure your allowlist is up to date.

Act-On Anywhere for Outlook

Act-On Anywhere for Outlook requires access to specific hostnames to operate. If you are working behind a firewall or web filter, you may be unable to use some or all of Act-On Anywhere for Outlook's functionality. 

Ask your IT team to approve the following locations for network communication. 

Customers wanting to access our API via our gateway in the EU can use this link: 

"api-eu.actonsoftware.com"

Act-On Network Traffic FAQs 

Why does Act-On change Mail IPs?

To continue providing high-quality service and making room to allow for additional sending, we will periodically add and remove IP resources to ensure the highest delivery possible for our clients. To continue to provide high-quality service, we dynamically adjust IP allocations on occasion to ensure optimal email delivery for our customers.

Adding all of our IPs noted above to your allowlist will ensure that you will not need to repeat this process when Act-On changes in the future.

Why does Act-On change IPs for CRM and Data Studio?

Act-On has a distributed infrastructure that provides scalability. This infrastructure allows us to offer highly available and efficient services. It also means that there may be times when we need to make updates to our infrastructure. 

Adding all of our IPs noted above to your allowlist will ensure that you will not need to repeat this process when Act-On changes in the future.

How do I know if I need to allow Act-On traffic for CRM or Data Studio?

Adding Act-On to an allowlist for your CRM may be required if you use an on-prem version of a CRM. If you are unsure what version you have, contact your CRM administrator.

You may need to add Act-On to an allowlist if you are using Data Studio to deliver scheduled reports to your company's servers via SFTP.

I am an IT Administrator. How can I programmatically allow these IPs through our network's firewall?

Here is a complete listing of Act-On's IP ranges in JSON format, which you may download here.