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Stopping an automated program to make an edit

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3 comments

  • Morgan Nail
    Hi Gregg,

    Stopping an automated program will pause all of the contacts running through in their current steps, where they will begin from when you start the program back up.

    If you just need to edit the program messages, you can do so without stopping the program at all.

    You can look under Outbound>Other Messages>Triggered Messages, then select the Programs tab at the top to see all of your messages that are being used in automated programs.  You can edit them from here without needing to stop the program.

    I hope this helps.  Good luck with your campaign!

    ------------------------------
    Morgan Nail
    Marketing Services Manager, Tactical Marketing Automation
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 03-30-2018 11:14
    From: Gregg Clawson
    Subject: Stopping an automated program to make an edit

    I recently started an automated program and noticed an image link was missing from several emails in the campaign. I don't know how this happened as the image is still in my content library. I was wondering if stopping the program to fix this would cause any issues. Would the program restart from the beginning once I started it again? Would it pick up where it left off? Any guidance would be appreciated.

    ------------------------------
    Gregg Clawson
    Director of Marketing Development, Music Celebrations International
    ------------------------------
  • Gregg Clawson
    This is very helpful. Thanks!

    ------------------------------
    Gregg Clawson
    Director of Marketing Development, Music Celebrations International
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 03-30-2018 11:19
    From: Morgan Nail
    Subject: Stopping an automated program to make an edit

    Hi Gregg,

    Stopping an automated program will pause all of the contacts running through in their current steps, where they will begin from when you start the program back up.

    If you just need to edit the program messages, you can do so without stopping the program at all.

    You can look under Outbound>Other Messages>Triggered Messages, then select the Programs tab at the top to see all of your messages that are being used in automated programs.  You can edit them from here without needing to stop the program.

    I hope this helps.  Good luck with your campaign!

    ------------------------------
    Morgan Nail
    Marketing Services Manager, Tactical Marketing Automation
    ------------------------------

    Original Message:
    Sent: 03-30-2018 11:14
    From: Gregg Clawson
    Subject: Stopping an automated program to make an edit

    I recently started an automated program and noticed an image link was missing from several emails in the campaign. I don't know how this happened as the image is still in my content library. I was wondering if stopping the program to fix this would cause any issues. Would the program restart from the beginning once I started it again? Would it pick up where it left off? Any guidance would be appreciated.

    ------------------------------
    Gregg Clawson
    Director of Marketing Development, Music Celebrations International
    ------------------------------
  • Tom Richards
    I've been using ActOn for over a year and had no idea the Triggered messages were linked to the Automated programs! Never knew to look.

    ------------------------------
    Tom Richards
    Wonderlic, Inc.
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 03-30-2018 11:19
    From: Morgan Nail
    Subject: Stopping an automated program to make an edit

    Hi Gregg,

    Stopping an automated program will pause all of the contacts running through in their current steps, where they will begin from when you start the program back up.

    If you just need to edit the program messages, you can do so without stopping the program at all.

    You can look under Outbound>Other Messages>Triggered Messages, then select the Programs tab at the top to see all of your messages that are being used in automated programs.  You can edit them from here without needing to stop the program.

    I hope this helps.  Good luck with your campaign!

    ------------------------------
    Morgan Nail
    Marketing Services Manager, Tactical Marketing Automation
    ------------------------------

    Original Message:
    Sent: 03-30-2018 11:14
    From: Gregg Clawson
    Subject: Stopping an automated program to make an edit

    I recently started an automated program and noticed an image link was missing from several emails in the campaign. I don't know how this happened as the image is still in my content library. I was wondering if stopping the program to fix this would cause any issues. Would the program restart from the beginning once I started it again? Would it pick up where it left off? Any guidance would be appreciated.

    ------------------------------
    Gregg Clawson
    Director of Marketing Development, Music Celebrations International
    ------------------------------

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