Adding Contacts in Running Automated Program

0 Votes

Nicolas Redmond June 24, 2019 18:36

Hi everyone!

I was asked if it was possible to add internal company contacts into the automated program that is currently running. There are three emails in this program and we have already went through the first email. Each email send has a 'Wait Until [Date]' before it.

I'm not worried that the internal contacts will receive the first email right away, but I am worried that the contacts that have already went through the first step will repeat that step if I run it again.

Would those contacts run through that first step again? What happens if I press 'Yes' on 'Adding New Contacts?'. What happens if I press 'No'?

Any answers are greatly appreciated!

------------------------------
Nic Redmond
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• 

  Julia Dalley Ward June 28, 2019 20:06

  Hi Nic,

  Take a look at the front page of your program when you're in edit mode.  There is a box that says 'Allow contacts to reenter steps.'  If that box is unchecked, then you don't need to worry about your contacts who already went through step 1 to receive it again.

  
  
  ------------------------------
  Julia Dalley Ward
  Program Coordinator & Analyst, Liftfund
  ------------------------------
  -------------------------------------------
  Original Message:
  Sent: 02-18-2019 10:00
  From: Nic Redmond
  Subject: Adding Contacts in Running Automated Program
  
  Hi everyone!
  
  I was asked if it was possible to add internal company contacts into the automated program that is currently running. There are three emails in this program and we have already went through the first email. Each email send has a 'Wait Until [Date]' before it.
  
  I'm not worried that the internal contacts will receive the first email right away, but I am worried that the contacts that have already went through the first step will repeat that step if I run it again.
  
  Would those contacts run through that first step again? What happens if I press 'Yes' on 'Adding New Contacts?'. What happens if I press 'No'?
  
  Any answers are greatly appreciated!
  
  ------------------------------
  Nic Redmond
  ------------------------------
  

  0 Votes
• 

  Nicolas Redmond June 28, 2019 20:07

  Great! I believe that solved it!
  
  Thanks.
  
  ------------------------------
  Nic Redmond
  ------------------------------
  -------------------------------------------
  Original Message:
  Sent: 02-18-2019 12:16
  From: Julia Dalley Ward
  Subject: Adding Contacts in Running Automated Program
  
  

  Hi Nic,

  Take a look at the front page of your program when you're in edit mode.  There is a box that says 'Allow contacts to reenter steps.'  If that box is unchecked, then you don't need to worry about your contacts who already went through step 1 to receive it again.

  
  
  ------------------------------
  Julia Dalley Ward
  Program Coordinator & Analyst, Liftfund
  ------------------------------
  
  Original Message:
  Sent: 02-18-2019 10:00
  From: Nic Redmond
  Subject: Adding Contacts in Running Automated Program
  
  Hi everyone!
  
  I was asked if it was possible to add internal company contacts into the automated program that is currently running. There are three emails in this program and we have already went through the first email. Each email send has a 'Wait Until [Date]' before it.
  
  I'm not worried that the internal contacts will receive the first email right away, but I am worried that the contacts that have already went through the first step will repeat that step if I run it again.
  
  Would those contacts run through that first step again? What happens if I press 'Yes' on 'Adding New Contacts?'. What happens if I press 'No'?
  
  Any answers are greatly appreciated!
  
  ------------------------------
  Nic Redmond
  ------------------------------
  

  0 Votes

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