Please sign in to get the most from this site.

GDPR - Tracking consent

Comments

3 comments

  • Vicky Hawkes
    ​HI Cedric - we have had some success changing the look and feel of the cookie message using our stationery, but it's not fully customisable. The actual message itself if not editable - I asked for this feature 18 months ago, but still no joy.

    ------------------------------
    Vicky Hawkes

    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 04-04-2018 09:57
    From: Cedric Brun
    Subject: GDPR - Tracking consent

    Hi,

    I have tried to update the Web Tracking Consent as explained in the guide 'Using Act-On to manage consent for the GDPR' (see attchment) very helpful.
    I have changed the beacon settings to 'Opt-in with Opt-out', as a results when users arrive on our websites they get upfront the display of the page a message that would need to be translated in different languages and with a design that can reflect the website identity.

    How can I:
    1/ localise the message for English, French, Italian, Spanish, Dutch and German users?

    2/ edit the design of the pop-up window?

    Thank you for your help.

    Best regards,
    Cédric



    ------------------------------
    Cedric Brun
    Head of Marketing & Lead Generation,
    Web Geo Services - Google Cloud Premier Partner
    ------------------------------
  • Sion Stedman
    Hi @Cédric Brun

    We too are disappointed that the unattractive Act-On cookie consent pop-up has not been made editable, and we question the compliance of its current wording, and its inability to display in languages other than English.

    Image: Cookie Consent Message
    Hopefully Act-On's development colleagues will re-think these matters. I very much doubt Act-On's leadership would be happy to put the cookie pop-up on any of Act-On's websites. Customers should not be forced into a lose-lose situation.

    ------------------------------
    Sion Stedman
    Idox Software Ltd
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 04-04-2018 09:57
    From: Cedric Brun
    Subject: GDPR - Tracking consent

    Hi,

    I have tried to update the Web Tracking Consent as explained in the guide 'Using Act-On to manage consent for the GDPR' (see attchment) very helpful.
    I have changed the beacon settings to 'Opt-in with Opt-out', as a results when users arrive on our websites they get upfront the display of the page a message that would need to be translated in different languages and with a design that can reflect the website identity.

    How can I:
    1/ localise the message for English, French, Italian, Spanish, Dutch and German users?

    2/ edit the design of the pop-up window?

    Thank you for your help.

    Best regards,
    Cédric



    ------------------------------
    Cedric Brun
    Head of Marketing & Lead Generation,
    Web Geo Services - Google Cloud Premier Partner
    ------------------------------
  • Cedric Brun
    Thank you Vicky,

    Actually I have been told more than 18 months ago that Act-On will better manage foreign languages and communication habits and I still wait to see any improvements. In addition to this, a consistent design across Act-On software would also be welcome instead of this old Windows 98 style...

    Cédric

    ------------------------------
    Cedric Brun
    Head of Marketing & Lead Generation, Web Geo Services - Google Cloud Premier Partner
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 04-04-2018 10:08
    From: Vicky Hawkes
    Subject: GDPR - Tracking consent

    ​HI Cedric - we have had some success changing the look and feel of the cookie message using our stationery, but it's not fully customisable. The actual message itself if not editable - I asked for this feature 18 months ago, but still no joy.

    ------------------------------
    Vicky Hawkes

    ------------------------------

    Original Message:
    Sent: 04-04-2018 09:57
    From: Cedric Brun
    Subject: GDPR - Tracking consent

    Hi,

    I have tried to update the Web Tracking Consent as explained in the guide 'Using Act-On to manage consent for the GDPR' (see attchment) very helpful.
    I have changed the beacon settings to 'Opt-in with Opt-out', as a results when users arrive on our websites they get upfront the display of the page a message that would need to be translated in different languages and with a design that can reflect the website identity.

    How can I:
    1/ localise the message for English, French, Italian, Spanish, Dutch and German users?

    2/ edit the design of the pop-up window?

    Thank you for your help.

    Best regards,
    Cédric



    ------------------------------
    Cedric Brun
    Head of Marketing & Lead Generation,
    Web Geo Services - Google Cloud Premier Partner
    ------------------------------

Please sign in to leave a comment.