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Act-On Cookies info

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7 comments

  • Eric Heller
    Hi Noe, has anyone at Act On gotten back to you on this? I'm looking for the same information and I'm frankly shocked it cannot be found. Act On tech support does not answer their phones. I have never experienced that. 

    Eric

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    Eric Heller
    Marketing Director, Sightlogix Inc
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    Original Message:
    Sent: 05-15-2018 17:30
    From: Noe Marti
    Subject: Act-On Cookies info

    Hi there,

    We would need to know the following regarding Act-On cookies:

    1. Purpose

    2. Type of cookie: Are they persistent or session based?

    3. - Duration: How long does it remain before its automatically deleted?

    It would be greatly appreciated to get these answered ASAP.

    Thanks!
    Noe

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    Noe Marti
    Product Marketing Manager, Verimatrix, Inc
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  • Noe Marti
    Hi Eric,
    Yes, they responded to me with the following info:

    End-User Act-On cookies

    Type of Cookie;                 Purpose;                              Type (Temp/Persistent);              Duration

    Form Cookies                   Tracking actions                Permanent                                         Until Cleared

    Landing Page Cookies     Tracking/Logging              Permanent                                         Until Cleared


    Hope that helps!
    Noe

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    Noe Marti
    Director, Product Marketing, Verimatrix, Inc
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    -------------------------------------------
    Original Message:
    Sent: 05-31-2018 15:39
    From: Eric Heller
    Subject: Act-On Cookies info

    Hi Noe, has anyone at Act On gotten back to you on this? I'm looking for the same information and I'm frankly shocked it cannot be found. Act On tech support does not answer their phones. I have never experienced that.

    Eric

    ------------------------------
    Eric Heller
    Marketing Director, Sightlogix Inc
    ------------------------------

    Original Message:
    Sent: 05-15-2018 17:30
    From: Noe Marti
    Subject: Act-On Cookies info

    Hi there,

    We would need to know the following regarding Act-On cookies:

    1. Purpose

    2. Type of cookie: Are they persistent or session based?

    3. - Duration: How long does it remain before its automatically deleted?

    It would be greatly appreciated to get these answered ASAP.

    Thanks!
    Noe

    ------------------------------
    Noe Marti
    Product Marketing Manager, Verimatrix, Inc
    ------------------------------
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  • Mary Masi-Phelps
    Does anyone have a list of the actual cookie names? We are  working on this for GDPR compliance, and I'm finding things that appear to be act-on related - e.g., they begin with 'ao'  or they have our customer number embedded in the name. Unbelievable that with their whole GDPR hub, I can't seem to find anything that lists them in a 'cookie table' format. Any ideas? Thanks.

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    Mary Masi-Phelps
    Marketing Operations Manager, Charles River Systems
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    -------------------------------------------
    Original Message:
    Sent: 05-15-2018 17:30
    From: Noe Marti
    Subject: Act-On Cookies info

    Hi there,

    We would need to know the following regarding Act-On cookies:

    1. Purpose

    2. Type of cookie: Are they persistent or session based?

    3. - Duration: How long does it remain before its automatically deleted?

    It would be greatly appreciated to get these answered ASAP.

    Thanks!
    Noe

    ------------------------------
    Noe Marti
    Product Marketing Manager, Verimatrix, Inc
    ------------------------------
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  • Kim Leonard
    We'd also be interested in a reply to this question.

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    Kim Leonard
    Marketing Manager, Cutter Consortium
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    -------------------------------------------
    Original Message:
    Sent: 05-15-2018 17:30
    From: Noe Marti
    Subject: Act-On Cookies info

    Hi there,

    We would need to know the following regarding Act-On cookies:

    1. Purpose

    2. Type of cookie: Are they persistent or session based?

    3. - Duration: How long does it remain before its automatically deleted?

    It would be greatly appreciated to get these answered ASAP.

    Thanks!
    Noe

    ------------------------------
    Noe Marti
    Product Marketing Manager, Verimatrix, Inc
    ------------------------------
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  • Teresa Jarvis
    ​My company would like to know the answers to these questions as well.  The user experience is dreadful using Act-On's opt-in with opt-out tracking option.  So awful that we are most likely going to implement a difference cookie tracking software and go back to the standard mode.

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    Teresa Jarvis
    Manager/Sr. Manager, Industrial Specialties Mfg.
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 05-15-2018 17:30
    From: Noe Marti
    Subject: Act-On Cookies info

    Hi there,

    We would need to know the following regarding Act-On cookies:

    1. Purpose

    2. Type of cookie: Are they persistent or session based?

    3. - Duration: How long does it remain before its automatically deleted?

    It would be greatly appreciated to get these answered ASAP.

    Thanks!
    Noe

    ------------------------------
    Noe Marti
    Product Marketing Manager, Verimatrix, Inc
    ------------------------------
    0
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  • Sion Stedman
    Hi @Tatiana Lea

    There are possible solutions to controlling the cookie pop-up on websites that have the Act-On beacon on them. However, does Google Tag Manager control cookies ​​on Act-On landing pages? This is the real issue many people in the Community are grappling with (as the default Act-On cookie pop-up is so poorly designed).

    Cookie Consent


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    Sion Stedman
    Idox Software Ltd
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    -------------------------------------------
    Original Message:
    Sent: 05-18-2018 13:56
    From: Tatiana Lea
    Subject: Act-On Cookies info

    @Noe Marti
    Thank you for posting your questions so:

    1. Purpose - the main purpose of Act-On beacon is to track your visitors/prospects behavior activity by placing a cookie on their browser.
    2. Type of cookie: Are they persistent or session based? Act-On Beacon to track behavior utilities persistent cookie.
    3. - Duration: How long does it remain before its automatically deleted? Stored for 12 months unless deleted/removed by the visitor/contact.



    @Teresa Jarvis

    I am wondering if you guys have Google Tab Manager, you can potentially manage popups with that tool or alternatively consider cookie consent tool that would manage all your cookies. I presume you do not only have Act-On beacon but also have other tracking  tools like Google Analytics, LinkedIn Ads etc?​ I found this article that explains how to change/control your cookies with Google Tag Manager.

    ​​

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    Tatiana Lea
    CSM, Act-On Software
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    Original Message:
    Sent: 05-18-2018 10:16
    From: Teresa Jarvis
    Subject: Act-On Cookies info

    ​My company would like to know the answers to these questions as well.  The user experience is dreadful using Act-On's opt-in with opt-out tracking option.  So awful that we are most likely going to implement a difference cookie tracking software and go back to the standard mode.

    ------------------------------
    Teresa Jarvis
    Manager/Sr. Manager, Industrial Specialties Mfg.

    Original Message:
    Sent: 05-15-2018 17:30
    From: Noe Marti
    Subject: Act-On Cookies info

    Hi there,

    We would need to know the following regarding Act-On cookies:

    1. Purpose

    2. Type of cookie: Are they persistent or session based?

    3. - Duration: How long does it remain before its automatically deleted?

    It would be greatly appreciated to get these answered ASAP.

    Thanks!
    Noe

    ------------------------------
    Noe Marti
    Product Marketing Manager, Verimatrix, Inc
    ------------------------------
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  • Rian Murnen

    The Act-On Connect page Tracking and Cookies Overview appears to partially document the cookies.

    Manually comparing the "Opt-In with Opt-out" mode to the "Standard Mode" when my site loads, here is what I observed in the browser developer tools:

    Standard Mode sets:

    1. "wp12345" -- where "12345" is the account id -- is set for 1 year, attributed generically to your domain (e.g., ".example.com").

    Opt-In with Opt-Out sets:

    1. "ao_optin" is set for 1 year attributed to your "www" (e.g., "www.example.com")
    2. "ao_optin12345" -- where "12345" is the account id -- is set for 1 year, attributed to the subdomain you setup specifically for Act-On (e.g., "acton.example.com")
    3. "wp12345" -- where "12345" is the account id -- is set for 1 year, attributed generically to your domain (e.g., ".example.com").

    Guessing at "Purpose"

    • "ao_optin" appears to store whether or not the anonymous visitor has previously made an opt-in/-out decision. 
    • "ao_optin12345" appears to store a visitor's unique tracking id if the visitor has opted in (affirmative).
    • "wp12345" appears to store the visitor's unique tracking id plus additional information since its value contains the same string as "ao_option12345" but with additional data.

    It would be extremely helpful if the "Tracking and Cookies Overview" page listed out all the cookies used by each mode with full detail.

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