Act-On API is redirecting to the WSO2 server when trying to authenticate via OAuth

Nicola De Seta

When trying to authenticate via OAuth with the following URL: , the Act-On server is redirecting to the following URL: . After providing the Act-On account credentials, the following error is thrown : "Login failed! Please recheck the username and password and try again.". Please note that I am able to login into my account with these credentials. 

The OAuth authentication used to work properly ( before three weeks). Has anything changed in the API ? Is OAuth authentication deprecated by the Act-On API ? 



1 comment

  • Comment author
    Lauren Mulkern
    • Official comment

    Hi Nicola,

    Thanks for letting us know you are experiencing this. We have had other reports and our engineers have identified an issue with our API manager.

    While we wait for our vendor to fix the issue we have a workaround to gain authentication:

    Each user attempting to complete the code grant login and sees the unbranded login screen, to add “@actonsoftware” at the end of the email address you are logging in with.

    they normally login with, they should now login with


    I'll update this thread once we have a resolution and you can resume authentication as expected.

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