New Erase Tool
I asked Act-On why when someone is deleted from Act-On/NetSuite and then reintroduced to both, their activity history saved from the past. Their answer was, 'that's what Act-On does.'
With the new erase tool, does this completely wipe the data? Or, if I added the contact back into our CRM will their activity history populate again?
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Danyelle Dell'Olio
Marketing Coordinator, EisnerAmper LLP
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Comments
1 comment
At my company we have done some testing with the Erase Contact tool to better understand how it works, as the University article is vague in places.
We have found that:
There is a chance that the erase experience is different for every customer, but I thought it useful to share the above to give an idea.
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Sion Stedman
Idox Software Ltd
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Original Message:
Sent: 06-28-2018 09:57
From: Danyelle Dellolio
Subject: New Erase Tool
Hello,
I asked Act-On why when someone is deleted from Act-On/NetSuite and then reintroduced to both, their activity history saved from the past. Their answer was, 'that's what Act-On does.'
With the new erase tool, does this completely wipe the data? Or, if I added the contact back into our CRM will their activity history populate again?
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Danyelle Dell'Olio
Marketing Coordinator, EisnerAmper LLP
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