SMS

SMS Overview

Getting Started About SMS Learn about SMS for Act-On, including how it works and some common term...

About Act-On SMS

What is SMS? By now, most of us know about SMS. For our purposes, it is a channel of communication...

SMS FAQs

SMS is a brand new marketing channel for Act-On. Here are our answers to the most common questions...

Getting Started with SMS

To get started with SMS, you'll need to do 3 things: Purchase SMS credits. Import an SMS opt-in l...

SMS Settings

Act-On Administrators have several settings that impact how your account sends SMS messages. This ...

Build Your SMS Opt-In List

Before you can send SMS to a Recipient, they must consent to receive messages. If you already have...

Add SMS Opt-In to a Form

You can use Act-On forms to collect phone numbers and SMS Opt-In permission using a form section c...

Add SMS Opt-Ins from a Marketing List or External Data Source

If you have SMS Opt-Ins from another data source and you need to add it to Act-On, you can do this...

How to Create a SMS Message

To create and send a SMS message, go to SMS > Messages and click New Message. Changes to SMS Mess...

Send Your First SMS Opt-In Message

If you already have SMS Opt-Ins but have not sent any SMS messages, you will first need to send an...

Customize and Send SMS Welcome Messages

When contacts opt in to SMS marketing, you should send a confirmation message to their phone numbe...

International SMS - Credits by Country

Sending International SMS (outside of US and Canada) is an optional setting that Act-On Administra...

SMS Interactions

There are specific replies that your SMS Recipients can send that either provide information or le...

Why do some of my Act-On SMS messages fail?

During your SMS campaigns, some messages may fail to deliver to the contact you're trying to reach...

The SMS Report

The SMS message report provides performance reporting on your sent SMS messages.  Access the repor...

Send SMS from an Automated Program

Including SMS in your Automated Journeys is a great way to make use of SMS in your marketing effor...

How to Send a SMS Message

  SMS Message Readiness There are three requirements to send an SMS Message: Message Title Recipi...

How to Use the SMS Link Shortener and Tracker

Act-On has a built-in Link Shortener for SMS. When you use it, your SMS message will include a cus...

How to Use SMS Personalization

Personalization in the SMS Composer works similarly to personalization in the Email Message Compos...

How to Create List Segments with SMS criteria

When you send an SMS Message, you have to choose an existing Marketing List or Segment. You cannot...

How to Identify the Cell Phone field on your Marketing List

When you send an SMS message, you will need to tell Act-On what field contains a cell phone number...