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SMS Settings
SMS Settings are the Administrator controls that set the guardrails for the whole account - which number type you send from, whether you can send internationally, what hours your team can send in, and how often a single recipient can be messaged. Getting these right up front means everyday senders do not have to think about them. Who does this: Act-On Administrators Time needed: 10-15 minutes...
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The SMS Report
The SMS Report is where you see how a sent message performed - who received it, who clicked, who replied, who failed, and who opted out. This article walks through every section of the report, defines each metric, and covers the Failed tab in depth so you can diagnose why a particular send fell short. Who does this: Marketing ops, demand gen, and anyone who owns SMS performance Time needed: 5...
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SMS FAQs
This is the catch-all page for how SMS works in Act-On - the questions that come up most often across setup, sending, reporting, opt-ins, segmentation, and automation. If you do not find what you are looking for here, the linked articles go deeper on each topic. Who does this: Anyone working with Act-On SMS Time needed: Scan the headings for what applies to you Why this matters: SMS has spec...
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