Zoom can mark registration questions and custom questions as required. If any of those required questions are missing from your Act-On registration form, Zoom will reject the registrations and contacts will not be able to sign up. This article explains when that happens and how to fix it.
Who this is for
Anyone setting up or updating an Act-On registration form for a Zoom Webinar, especially if you are copying an existing form or have changed the required questions in Zoom after building the form.
Why this matters
If required fields are missing, every submission on your Act-On form will fail to create a Zoom registration. You will lose registrations silently unless you check the form against Zoom's requirements.
How Act-On validates required fields
When you open a Webinar Campaign, Act-On compares your registration form to the required questions configured in Zoom. There are two ways to create the form, and they behave differently:
- +Generate Form. Act-On imports every registration field from Zoom, including whether each one is required, and copies over the correct picklist values. The form starts out matching Zoom exactly, so there is nothing to fix. This is the recommended option.
- +Copy Existing Form. The new form is a true copy of the form you selected. Act-On compares it to Zoom's required questions, and if anything is missing or not marked as required, you will see a notice on the Webinar Campaign listing the missing fields.
The warning can appear later, too
If you add new required questions in Zoom after your Act-On form is built, the same warning will appear. Sync the webinar, check the warning, and add the missing fields using the steps below.
Add the missing required fields
- From your Webinar Campaign, click Edit under the Registration Form to open the Form Composer.
- Go to the Design tab.
- In the Blocks section of the left menu, pick the field type that matches the Zoom question (text, dropdown, etc.) and drag it onto the form.
- Enter the field name. It must exactly match the question name in Zoom, or the data will not sync.
- Configure any field settings (validation, multiple values, picklist options, etc.) to match what Zoom expects.
- Click the grey asterisk icon at the top right to mark the field as Required. A blue asterisk means it is required.
- Click OK at the bottom right to save the field.
- Click Save, close the Form Composer, and return to your Webinar Campaign.
Simpler fix: regenerate the form
If your form has not been distributed yet, the fastest fix is often to delete the form and its landing page, then create a fresh one with +Generate Form. This imports every required field (and the correct picklist values, like the Country dropdown) automatically. See the Zoom Webinar Campaign FAQs for the full steps.
Testing your form? Do not use the host email
Registrations submitted with the email used to host the Zoom webinar are not sent to Zoom. If you want to test the form, use any other email address.
Quick reference
- Generate Form imports required fields automatically, no fixup needed
- Copy Existing Form needs required fields added manually
- Field name must match the Zoom question name exactly
- Grey asterisk = optional, blue asterisk = required
- Test registrations: do not use the webinar host's email