Act-On's Microsoft Dynamics packages get updated over time, and running an older version can mean missing features or an upgrade path you need to follow. This is how to find your current package version and see whether you're on the latest release.
Why this matters: If you're troubleshooting a Dynamics issue, your package version is often the first thing support will ask for - and if you're behind, upgrading may resolve the issue on its own.
Version History
| Name | Package Version | Dynamics Version | Instructions |
|
Act-On Marketing Platform for MS Dynamics |
365.1.4.4 |
365 |
Current Version No action needed |
|
Act-On Marketing 365 Ribbon Patch |
1_3_1 |
365 |
Current Version No action needed |
|
Act-On Marketing Platform for MS Dynamics |
365.1.4.2 |
365 | |
|
Act-On Marketing Platform for MS Dynamics |
1.2.3 February 2022 or prior |
365 | |
| Act-On Marketing 365 Ribbon Patch | 0.99.07 or lower | 365 | |
|
Act-On CRM Portal for Dynamics |
All versions | 365 | Contact Support to uninstall |
How do I check my current package version?
- Log in to your Microsoft Dynamics account as a System Administrator.
- Navigate to Settings > Solutions.
- Locate the Act-On solution(s) and note the name(s) and version number(s).
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