Our integration with Microsoft Dynamics provides critical functions that allow your sales team to use Act-On directly in their MS Dynamics account. With this package, your users will have access to the following Act-On features:

• Send Act-On Emails
• Hot Prospects Dashboard
• View the Act-On Contact Report for contacts and leads
• View site activity from the Website Prospector

What's new?

With this version, we have made some significant changes to improve the installation process and user management.

Enhancements with this version:

• Simplified installation completed within MS Dynamics
• A new Configuration page to manage your Act-On users in MS Dynamics
• A new security role: Act-On Sales User
• The solution is now a managed package
• The package installation automatically adds Act-On Behavior Score custom fields for Leads and Contacts so you don't have to

Prerequisites

Microsoft Dynamics:

• MS Dynamics 2013*, 2015, 2016 or 365
  • System Administrator account
  • Support Language Packs pre-installed
• Ask your MS Dynamics System Administrator to allow network traffic from Act-On IPs and domains in your CRM

*MS Dynamics 2013 is supported for existing Act-On customers only. Older versions are not supported.

Act-On:

• An active connection to MS Dynamics, using an account with MS Dynamics Administrator privileges
• Sales users added to the Act-On account
• All E-mail addresses for Act-On users you wish to register with Dynamics
• Your Act-On server URL, such as: forpci36.actonsoftware.com

Supported Language Packs

It is important that language packs are installed on the Dynamics instance before you install the Act-On solution. Our MS Dynamics solution supports the following languages:

• Danish
• Dutch
• German
• Spanish(3082)

Pre-Installation Steps

Before you can install Act-On for MS Dynamics, you must do the following:

Installation

Install the Act-On Marketing Platform (all versions)

To install Act-On in your MS Dynamics account, a System Administrator must follow these steps:

1. Log in to your MS Dynamics account
2. Navigate to Settings > Solutions and click Import
3. In the pop-up window, select the Act-On Marketing Platform for MS Dynamics .zip file.
4. Follow the prompts to import and install.

You will now have Act-On Marketing Platform for MS Dynamics successfully installed as a managed package.

Install the Ribbon Patch (365 Cloud only)

Once you have installed the Marketing Solution, you must also install the Ribbon Patch if you are using 365 Cloud. This adds the Send Email and Activity History buttons to the Lead and Contact views as well as Send Email buttons in the list views.

To install the Ribbon Patch:

1. Navigate to Settings > Solutions and click Import
2. In the pop-up window, select the Act-On Marketing 365 Ribbon Patch .zip file.
3. Follow the prompts to import and install.

User Configuration

To continue to user setup, refresh your page to see Act-On in the Dynamics menu.

Register your Connected User

The Dynamics user that you use to connect Dynamics with Act-On must have the Act-On Sales User security role.

MS Dynamics 2013 & 2015:

1. Navigate to Settings > Administration > Users 
2. Select the user(s) you wish to register, and in the top menu, click on … > Manage Roles > Manage User Roles 
3. Add the security role Act-On Sales User
4. Click OK

MS Dynamics 2016 & 365:

1. Navigate to Settings > Security > Users 
2. Select the user(s) you wish to register, and in the top menu, click on … > Manage Roles > Manage User Roles 
3. Add the security role Act-On Sales User
4. Click OK

Add Users

Users must be registered both in Act-On and MS Dynamics to be able to use the package features.

User setup requirements:

1. Registered User in Act-On as a Sales, Marketing, or Admin user
2. Registered User in Dynamics, with:
   • Registered in the Act-On Configuration page
   • The security role of Act-On Sales User

The email addresses of the users registered in each system do not need to match.

Step 1: Act-On User Registration 

Add your MS Dynamics Sales and Marketing Users to your Act-On account. They can be Admin, Marketing, or Sales users.

Act-On Administrators can do this. See our instructions here.

Step 2: Dynamics User Registration

1. In Dynamics, navigate to Act-On > Configuration
2. For all users in Dynamics that you will be registering in Act-On, enter the following:
   • Act-On Login: Act-On username (Email address format)
     • User Emails in Act-On and Dynamics do not need to match.
   • Act-On Domain: Your account's server URL 
     • Your Act-On server URL is the domain for your hosted account. To view this, log in to Act-on.com and review the address bar.
     • For many clients, the server URL is similar to this format: forpci36.actonsoftware.com
3. Click Save

Step 3: Add the Act-On Sales User Security Role

MS Dynamics 2013 & 2015:

1. Navigate to Settings > Administration > Users 
2. Select the user(s) you wish to register, and in the top menu, click on … > Manage Roles > Manage User Roles 
3. Add the security role Act-On Sales User
4. Click OK

MS Dynamics 2016 & 365:

1. Navigate to Settings > Security > Users 
2. Select the user(s) you wish to register, and in the top menu, click on … > Manage Roles > Manage User Roles 
3. Add the security role Act-On Sales User
4. Click OK

Remove Users

To remove a user, they must be de-registered and have their security role removed.

1. In Dynamics, navigate to Act-On > Configuration
2. Find the user in Dynamics that you will be removing from Act-On, click Remove.
3. Click Yes to confirm.
4. Next, navigate to Settings > Administration > Users 
5. Select the user(s) you wish to register, and in the top menu, click on … > Manage Roles > Manage User Roles 
6. Remove the security role Act-On Sales User
7. Click OK

Ask your Act-On administrator to delete the user from Act-On if necessary. Instructions here.

Errors and Troubleshooting

See our Troubleshooting guide here: Troubleshooting Act-On Marketing Platform for Microsoft Dynamics