You can copy an HTML version of an email. If you need to export the design generated in Act-On outside the application, this is the method to use. This feature is accessed from the email composer:
- For a draft message: Go to Outbound > Drafts. Find the email you want & from the menu on the right, choose Resume Edit.
- For a sent message: Go to Outbound > Sent Messages. Find the email you want & from the menu on the right, choose New. You are working with an unsaved draft, but the draft content is identical to the sent message it is based on.
New Email Composer
- In the Design tab of the new Email Composer, at the top right click Preview.
- In Preview mode, at the top right click download > Download HTML:
You can also click View HTML code (at the bottom), & in the View HTML code window, click Download.
- An HTML file downloads in your browser.
Legacy Emails - Download Creatives
For emails created in the legacy email composer, Download Creatives is available in the Design tab:
The Download Creatives feature is not available for email templates. When using a template, you do not send the template itself. Instead, your message is modified from the base template and is stored elsewhere (in Sent or Drafts).
Best Practices & FAQs
- This feature is designed to export Act-On messages for external services. If you wish to duplicate an Act-On message within Act-On, such as moving a draft message to Email Templates, use the controls within Act-On itself. For example, if you go to Content > Email Templates > Create Template (top right), you can import a draft message from there.
- Be careful deleting sent or draft messages. If a draft or sent message contains images uploaded via Upload A Pre-Designed Message (i.e., the images are not hosted on a third-party service or in the Act-On Image library), the image reference URLs will be removed if the draft or sent message is deleted.
- Recipient-specific click and open tracking will not work. Act-On tracks opens by tracking the images being downloaded by the specific individual URL. The Download Creatives URLs cannot track these individually.
Opt-out links do not work with the Download Creatives feature. Act-On tracks opt-outs by specific individual URL. The Download Creatives URLs cannot track these individually.