Email Launch Exceeds Account Send Limit for Marketing Network Accounts

  • Updated

If you receive an email that states "Launch exceeds account send limit" email, see how many Active Contacts are provisioned.

  1. Go to Marketing Network > Account Management > Accounts tab.
  2. Find the account you want & if its number of Active Contacts is lower than the expected List send, hover over the account & from the  More actions menu, click Assign active contacts:

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  1. Edit the number of Active contacts as required. Use the maximum & minimum numbers as a guide:
    • Maximum reflects the amount of Active Contacts that have been provisioned to this specific managed account plus what is available in the main account total for distribution. 
    • Minimum reflects the number of Active Contacts currently used by the managed account during the current month period. You are not able to drop the number of Active Contacts below what has already been used.

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