Email Troubleshooting
-
Why is My Email Going to Spam?
Sender domain reputation, missing technical setup for sender authentication, sending to unengaged ...
-
Why didn't I receive my test email from Act-On?
Test messages should come to your inbox within a few minutes. If you have not received your test m...
-
Microsoft Outlook Email Rendering and Troubleshooting Guide
Microsoft Outlook renders and formats email content differently than other popular email clients. ...
-
Error message: Cannot identify your address in your message
If you are seeing the error 'Cannot Identify Your Address in Your Message Edit' on the Review tab ...
-
Managing Failed Email Messages
Sometimes when you send a message, it will fail to send for some or all recipients. Read this guid...
-
Fixing Test Emails That Were Not Delivered
Sending test versions of your email messages prior to deployment is important to ensure quality. I...
-
Email Launch Exceeds Account Send Limit for Marketing Network Accounts
If you receive an email that states "Launch exceeds account send limit" email, go to the Agency Co...
-
Why does my email have more than one font?
When you create an email in Act-On's Email Composer, you may sometimes notice that the text has di...
