Dante Coyne Act-On Team

Technical Solutions Engineer for Act-On, based in the UK.

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Activity overview

Latest activity by Dante Coyne

  • Dante Coyne commented,

    1. Community
    2. Community Answers
    3. Auto-Logged out after short time

    Hi Chean, Many thanks for getting back to me - not a problem on delay, we will continue this conversation on the support ticket as you mentioned. Speak soon.Kindest Regards,Dante(Technical Support)

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    • Dante Coyne
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  • Dante Coyne commented,

    Official comment
    1. Community
    2. Community Answers
    3. Auto-Logged out after short time

    Hi Chean, Many thanks for reaching out to our community! With regret, we did have an issue with connectivity to the system yesterday which I see is when you posted this however, this certainly does...

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    • Dante Coyne
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  • Dante Coyne commented,

    Official comment
    1. Community
    2. Community Answers
    3. Automation Set-Up

    Hi Russell, Many thanks for reaching out! Sorry to hear you are having problems seeing content, are you able to share the links to the pages you were trying to use, just incase there's a broken lin...

  • Dante Coyne commented,

    1. Using Act-On
    2. ...
    3. Email FAQs
    4. Email Message Drafts

    Hi Richard, Thanks for raising this to our attention! This has now been updated by our team, please do reach out again if you need any further assistance.  Kindest Regards, 

  • Dante Coyne commented,

    Official comment
    1. Community
    2. Community Answers
    3. Images

    Hi Deb! ​Thanks for reaching out to us! We don't have any settings within Act-On that would specifically block users viewing media/images in the editor however, as you have mentioned your colleague...

  • Dante Coyne commented,

    Official comment
    1. Community
    2. Community Answers
    3. I can't upload images

    Hi Noel,  Thanks for reaching out to us!  I see you have logged a support ticket directly with our support team on this issue, I have assigned this ticket to myself and I shall keep you updated on ...

  • Dante Coyne commented,

    Official comment
    1. Community
    2. Community Answers
    3. Angry email recipient

    Hi Mark Many thanks for reaching out to us!  I can confirm this is indeed possible, we refer to this as the 'opt-out list'. Within the platform (Your Act-On account) you would open the mentioned li...

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    • Dante Coyne
    • Edited
    • 0 votes

  • Dante Coyne created an article,

    1. Using Act-On
    2. ...
    3. Create Email
    4. Headers, Footers & Stationery

    To add a custom font to your email, you can either add the font directly in your email design or use Custom Stationery. This article reviews how to add a custom font directly to a specific email de...

    • Dante Coyne
    • Updated
    • 2 followers
    • 0 comments
    • -1 votes

  • Dante Coyne commented,

    1. Community
    2. Community Answers
    3. Segment By Specific Email Link Click

    Hi Kat,  Thanks for reaching out to Act-On support! We have a very handy knowledge base article that expands on how to define a wide range of criteria which may be useful for future segments.   htt...

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    • Dante Coyne
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  • Dante Coyne commented,

    Official comment
    1. Community
    2. Community Answers
    3. Reconnect to Salesforce

    Hi Jeff, Thanks for reaching out! I took a quick look at your account for you and  the connector is currently active, so it appears you have resolved the issue! Do let us know if you need any furth...