Adding Form Submissions to an Existing List and Using the Always Append Feature

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When creating a new Act-On form, a new form submission list is always created by default. However, you have the option to send your form submissions to another existing Act-On list (either a Marketing list, Form Submission list, or Webinar list). You can also choose if you want the Act-On form to keep duplicate submissions or update previous submissions.

The list type you choose does not affect functionality in any way and is merely a method for you to organize your records and workflow. You can collect data from several forms in a single list. This makes it easy to use the list to respond to specific form submissions.

Instructions

Add Form Submissions to an Existing List

  1. Click on Content > Forms.

  2. At the top right, click Create form.

  3. In the Properties tab of the Forms Composer, in the List area, select the four-lined icon on the far right to see a pop-up menu of your current account lists:

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  4. Select an existing form submission list or marketing list to store your form submissions.

  5. After selecting a list, verify that your field mapping is aligned with the selected list – this will prevent duplicate list columns when sending new form submissions to your list.

The Always Append Feature

When you create a new form submission list, you'll notice a checkbox called Always Append. By default, this feature is disabled. By keeping it disabled, the Act-On form will not allow duplicate submissions based on the user's email address. Act-On will simply update the previous form submission with the new form submission.

For example, if john@abc.com submitted the form twice, the form submission list will overwrite the first submission with the information from the second submission.

If you enable Always Append, the Act-On form will allow duplicate submissions based on email addresses. For example, if john@abc.com submitted the form twice, the form submission list will contain two entries for john@abc.com and treat them as unique submissions.

 

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