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Using Form Reports

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    Mehul Bhadani

    Does the "non-submitters" data indicate, people who are in our database, visited this page but did not submit the form?

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    Chris Apgar

    Hi Mehul! That's correct. The only other nuance is that to be tracked as a "Non-submitter", each of these contacts must have clicked on an email link or submitted a form previously. Those actions add an Act-On cookie to the browser so that activity like page and form views is tracked going forward.

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    Tami Krupski

    Is there any way to remove just the internal testing records after the form has collected 'real' data, or does the form have to cleared before the form starts collecting 'real' data?

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    Chris Apgar

    Hi Tami! When it comes to clearing form data, it's all or nothing. If you only have a couple rows of customer inputted data, you could re-submit those yourself to replicate them... but of course that's not a practical solution if you have more than a few. Hope that helps.

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