It can be reassuring to know that a form went through successfully after hitting the submit button. Confirmation emails allow you to instantly follow up with contacts and acknowledge that their submission was received. Using confirmation emails is easy and especially useful for webinar registrations, downloaded media content, and other situations where eliminating uncertainty can help avoid unpleasant surprises down the road. 

The Act-On Form Composer has a feature that allows you to attach a confirmation email to your form. You can create the email in our Email Composer and make any changes to it later by going to the form it's attached to. You can also view and download the Confirmation Email Report from the Form Composer as well, giving you updated metrics for engagement, launch details, and more. 

Instructions

Compose and Add a Confirmation Email

1. Navigate to Content > Forms
2. Hover over your form and click the Edit icon
3. Navigate to Properties > Confirmation Email
4. Click the plus sign to create and add a confirmation email
   • To learn more about composing an email, visit our Email Composer Feature Guide
   • Click Save in the Email Composer when you are finished composing
   • Click Close Window to return to the Forms Composer
5. Your confirmation email should now be attached
   • Optional: Click the Pencil icon to Edit your confirmation email
6. Click OK
7. Click Save
   
   
   

View Your Confirmation Email Report

1. Navigate to Content > Forms
2. Hover over your form and click the Edit icon
3. Navigate to Properties > Confirmation Email
4. Click on the Chart icon to View Confirmation Email Report
5. Click on the Report tab
   • Optional: Click Print or Download (as a .csv file) in the upper right corner to save a copy of the report