Confirmation emails help reassure your contacts that you've successfully received their Form submissions. Use confirmation emails to eliminate uncertainty and acknowledge when your contacts submit your Form to register for webinars, download gated media content, and more.

You can attach a confirmation email to your Form in the Act-On Forms Composer. The Forms Composer will redirect you to the Email Composer to create a new confirmation email or edit an email already attached to your Form.

You can also access the Confirmation Email Report to view or download metrics on your confirmation email's open and click rates, launch details, and engagement data.

Instructions

Add a Confirmation Email to Your Form

1. Go to Content > Forms.
2. Hover over your Form and click Edit
3. In the Properties tab, click Confirmation Email.
4. On the right, click Create and add a confirmation email.
   • You can create a new confirmation email with Blank Message or choose an existing email from Draft Message, Template Message, or Sent Message. If you need help creating Email, see our Email Composer User Guide.
5. At the top right of the Email Composer, click Save when you're done editing your confirmation email.
6. Click Close to return to the Forms Composer.
7. Your confirmation email is now attached to your Form. If you need to make additional edits, hover over your confirmation email and click Edit Confirmation Email:

8. Click OK & Save your Form.

View Your Confirmation Email Report

1. Go to Content > Forms.
2. Hover over your Form and click Edit
3. In the Properties tab, click Confirmation Email.
4. On the right, hover over your confirmation email & click View Confirmation Email Report:

5. A new browser tab opens. Click the Report tab. See How to View Sent Email Message Reports for more information.
   • Optional: In the upper right corner, click Print or Download (as a .csv file) to save a copy of your report.